Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Positions Of Responsibility
Timeline
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NEETHU R MENON

Ernakulam

Summary

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

4
4
years of professional experience

Work History

Asst. Manager, Customer Service Executive

IDBI Bank
08.2024 - 01.2025
  • Fostered strong customer connections by initiating follow-up communications with over 150 clients monthly; identified key service improvements based on direct feedback, resulting in a noticeable increase in satisfaction ratings
  • Leveraged market insights to identify cross-selling and upselling opportunities, contributing to more than 5000000 in additional revenue and expanding the customer portfolio by 20% over the past year
  • Optimized branch operations, leading to a 95% reduction in turnaround times (TAT) for 5+ key services, improving operational efficiency and client satisfaction
  • Delivered exceptional customer service by addressing 100+ inquiries per week, resolving 95% of issues within 24 hours, and providing tailored guidance that resulted in a 10% increase in repeat business

Asst. Systems Engineer

Tata Consultancy Services
01.2021 - 07.2022
  • Managed product data for 2 major US clients, including Grainger INC and Banner Solutions, ensuring accuracy and timeliness in data delivery
  • Coordinated with clients to align product offerings with business needs, achieving a 90% customer satisfaction rate due to the high accuracy of product data
  • Analyzed and synthesized data from over 50 supplier product information sheets, resulting in the enhancement of key product attributes that improved overall accuracy for major clients like Grainger INC by 80%
  • Conducted taxonomy analysis and developed attribute schemas, improving data organization and enabling 25% faster data retrieval for product classification and search
  • Implemented data normalization techniques in relational databases, reducing data redundancy by 40% and improving data integrity, resulting in more reliable and accurate reports
  • Automated Excel processes using VBA, optimizing data handling and reducing operational time by 30%

Product Management Intern

CoinedOne Technologies
05.2023 - 07.2023
  • Implemented Scrum methodology, achieving 80% productivity boost
  • Utilized agile principles to streamline workflows, fostering cross-functional collaboration
  • Supervised and mentored 2 interns, enhancing project outcomes
  • Managed 2-week sprints using Jira, ensuring efficient task tracking
  • Utilized Strapi and Thinkific for content management
  • Optimized operations with AI tools, reducing processing time by 92% and implementing standardized prompts
  • Prepared Power BI analytical dashboards, providing valuable insights
  • Led competitor analysis, pricing strategy and strategic planning
  • Enhanced engagement through story branding and animated UI design using Blender

Education

Master of Business Administration -

National Institute of Technology
Calicut
01.2022

BTech - Civil Engineering

Sree Narayana Gurukulam College of Engineering
Kadayiruppu
01.2020

Class XII - CBSE

Chinmaya Vidyalaya
Thripunithura
01.2014

Class X - CBSE

Chinmaya Vidyalaya
Thripunithura
01.2012

Skills

  • Data Analysis and Visualization : MS Excel, SQL, C, Power BI, Google Analytics
  • MS Office
  • Agile Methodologies, Six Sigma
  • Project Management Tools: Jira, Asana

Accomplishments

  • Achieved first place in the State-level Rebuilding Kerala Design Competition organized by Mathrubhumi and Malabar Cements.
  • Received a Bronze Certificate for outstanding contribution to Volunteering Maitree Activities at TCS.
  • Participated and showcased a project in the final round of SHRISHTI 2019, the 6th National Level Technical Project Exhibition and Competition.
  • Honored with the Best Student Endowment award in both 2016 and 2012 from Chinmaya Vidyalaya.

Hobbies and Interests

  • Dance
  • Music
  • Volleyball
  • Magic

Positions Of Responsibility

  • Academic Chairperson, Management Students Association: Coordinated Academic clubs and facilitated academic activities of 120 students.
  • Member of Placement Cell in SNGCE

Timeline

Asst. Manager, Customer Service Executive

IDBI Bank
08.2024 - 01.2025

Product Management Intern

CoinedOne Technologies
05.2023 - 07.2023

Asst. Systems Engineer

Tata Consultancy Services
01.2021 - 07.2022

Master of Business Administration -

National Institute of Technology

BTech - Civil Engineering

Sree Narayana Gurukulam College of Engineering

Class XII - CBSE

Chinmaya Vidyalaya

Class X - CBSE

Chinmaya Vidyalaya
NEETHU R MENON