NEETHU R MENON
Ernakulam
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Asst. Manager, Customer Service Executive
IDBI Bank
08.2024 - 01.2025
- Fostered strong customer connections by initiating follow-up communications with over 150 clients monthly; identified key service improvements based on direct feedback, resulting in a noticeable increase in satisfaction ratings
- Leveraged market insights to identify cross-selling and upselling opportunities, contributing to more than 5000000 in additional revenue and expanding the customer portfolio by 20% over the past year
- Optimized branch operations, leading to a 95% reduction in turnaround times (TAT) for 5+ key services, improving operational efficiency and client satisfaction
- Delivered exceptional customer service by addressing 100+ inquiries per week, resolving 95% of issues within 24 hours, and providing tailored guidance that resulted in a 10% increase in repeat business
Asst. Systems Engineer
Tata Consultancy Services
01.2021 - 07.2022
- Managed product data for 2 major US clients, including Grainger INC and Banner Solutions, ensuring accuracy and timeliness in data delivery
- Coordinated with clients to align product offerings with business needs, achieving a 90% customer satisfaction rate due to the high accuracy of product data
- Analyzed and synthesized data from over 50 supplier product information sheets, resulting in the enhancement of key product attributes that improved overall accuracy for major clients like Grainger INC by 80%
- Conducted taxonomy analysis and developed attribute schemas, improving data organization and enabling 25% faster data retrieval for product classification and search
- Implemented data normalization techniques in relational databases, reducing data redundancy by 40% and improving data integrity, resulting in more reliable and accurate reports
- Automated Excel processes using VBA, optimizing data handling and reducing operational time by 30%
Product Management Intern
CoinedOne Technologies
05.2023 - 07.2023
- Implemented Scrum methodology, achieving 80% productivity boost
- Utilized agile principles to streamline workflows, fostering cross-functional collaboration
- Supervised and mentored 2 interns, enhancing project outcomes
- Managed 2-week sprints using Jira, ensuring efficient task tracking
- Utilized Strapi and Thinkific for content management
- Optimized operations with AI tools, reducing processing time by 92% and implementing standardized prompts
- Prepared Power BI analytical dashboards, providing valuable insights
- Led competitor analysis, pricing strategy and strategic planning
- Enhanced engagement through story branding and animated UI design using Blender
Education
Master of Business Administration -
National Institute of Technology
Calicut01.2022
BTech - Civil Engineering
Sree Narayana Gurukulam College of Engineering
Kadayiruppu01.2020
Class XII - CBSE
Chinmaya Vidyalaya
Thripunithura01.2014
Class X - CBSE
Chinmaya Vidyalaya
Thripunithura01.2012
Skills
- Data Analysis and Visualization : MS Excel, SQL, C, Power BI, Google Analytics
- MS Office
- Agile Methodologies, Six Sigma
- Project Management Tools: Jira, Asana
Accomplishments
- Achieved first place in the State-level Rebuilding Kerala Design Competition organized by Mathrubhumi and Malabar Cements.
- Received a Bronze Certificate for outstanding contribution to Volunteering Maitree Activities at TCS.
- Participated and showcased a project in the final round of SHRISHTI 2019, the 6th National Level Technical Project Exhibition and Competition.
- Honored with the Best Student Endowment award in both 2016 and 2012 from Chinmaya Vidyalaya.
Hobbies and Interests
- Dance
- Music
- Volleyball
- Magic
Positions Of Responsibility
- Academic Chairperson, Management Students Association: Coordinated Academic clubs and facilitated academic activities of 120 students.
- Member of Placement Cell in SNGCE
Timeline
Asst. Manager, Customer Service Executive
IDBI Bank
08.2024 - 01.2025
Product Management Intern
CoinedOne Technologies
05.2023 - 07.2023
Asst. Systems Engineer
Tata Consultancy Services
01.2021 - 07.2022
Master of Business Administration -
National Institute of Technology
BTech - Civil Engineering
Sree Narayana Gurukulam College of Engineering
Class XII - CBSE
Chinmaya Vidyalaya
Class X - CBSE
Chinmaya Vidyalaya
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