Robin Yadav
Noida
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Banker
Teleperformance India (working For Axis Bank)
Noida
12.2022 - 02.2024
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and implemented strategies to reduce risk and increase profitability.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Wrote and distributed customer correspondence.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
Education
BA -
Ccsu
Meerut 08.2014 - 06.2017
Skills
Consumer banking
Small business operations
Account openings
Strategic planning
Originating home loans
Documentation skills
Investment Management
Sales proficiency
Customer Relationship Management
Self-motivated nature
Meeting sales goals
Loan approvals
Financial advice
Timeline
Banker
Teleperformance India (working For Axis Bank)
12.2022 - 02.2024
BA -
Ccsu
08.2014 - 06.2017