Robinn Munkhia

• Led employee relations through effective communication, coaching, training, and development.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Coordinated team collaboration to share ideas and build best practices.
• Facilitated meetings to communicate team performance goals and results.

• Analyzed quality and performance data to support operational decision-making.
• Created and revised procedures, checklists and job aids to reduce errors.
• Created and collaborated in implementation and maintenance of customer complaint log.

• Communicated with supervisors on insurance issues, trends and reimbursement setbacks affecting cash flow by monitoring insurance accounts.
• Worked closely with aging team to send resubmitted claims.
• Prepared and generated claims by completing data entry of correct information.
• Supported month-end close activities and processes.
• Identified and corrected billing errors and obtained missing information for smooth claims payment.

Worked on Denial handling and check claim status through website and correspondence.

Worked on denial, appeal sent, reconsideration process

Handled printing bucket for Secondary Filing and appeals.