Roger Doss
Summary
Results-driven senior leader with extensive experience in business operations, risk management, compliance, employee engagement, and training. Proven track record in process transformation, automation, stakeholder management, and performance optimization across global organizations. Adept at driving operational excellence, digital transformation, strategic planning, project management, change management and leadership development. Passionate motivational speaker, inspiring teams, students and individuals to achieve their highest potential.
Overview
19
19
years of professional experience
Work History
Senior Manager - Global Controls Monitoring & People Engagement
Diageo Business Services Pvt. Ltd.
11.2022 - Current
- Lead global risk, compliance, and control initiatives, ensuring regulatory adherence and efficiency
- Drive automation, digital transformation, and standardization across operational functions
- Combine information on the result of the control monitoring activities and provide summary and reporting to the Head of Risk, Control & Compliance and GBO LT on a regular basis
- Regular engagement with the Experience areas leadership teams in terms of risks / issues identified with clear root cause understanding and strategic fixes of the process
- Drive project and change management initiatives to enhance compliance and control structures
- Continuously implement the control monitoring activities and find synergies and efficiency opportunities within it
- Facilitate onboarding programs for new hires, ensuring smooth transitions and setting the foundation for long-term success
- Collaborate with leadership to assess training needs, develop, and execute L&D programs
- Successfully led the Infuse Graduate Training Program, saving the company $100,000
- Implement employee engagement and retention strategies to enhance workplace culture
- Won the prestigious Blue Label Award at DIAGEO – for increasing GL reconciliation quality from 75% to 98%
Global Manager – Supplier Service Hub
Diageo Business Services Pvt. Ltd.
10.2020 - 11.2022
- Established and led Diageo’s first Global Supplier Service Hub, spanning multiple regions
- Lead this project and collaborated between technology, Procurement, Finance, Legal, AP and other service line/delivery teams involved
- Designed KPI dashboards, automated reporting, and AI-driven self-service portals to reduce queries
- Led change management strategies to streamline supplier interactions and optimize operations
- Managed cross-functional teams across Bangalore, Manila, Budapest, and Bogota, handling 20K+ queries/month and set up the vendor portal and rationalised generic email id’s from 103 to just 5
- Spearheaded telephony and chatbot support implementation to enhance customer experience
Regional Manager – Service Performance Management (NAM, GT, MENA)
Diageo Business Services Pvt. Ltd.
01.2018 - 10.2020
- Led compliance, risk management, and governance initiatives across multiple regions
- Successfully transitioned the Casamigo Project for North America
- This was appreciated by the CFO Lavanya Chandrashekar
- Implemented CARM compliance frameworks, risk assessments, and process audits
- Multiple stakeholder management and partnerships
- Holding senior stakeholders to account for delivery and driving continuous efficiency
- Spearheaded project planning and execution, ensuring seamless market transitions
- Actively contributed to the implementation of Governance & Controls for NAM
- Supported new migration pipeline into NAM markets
- Discuss the risk, controls, and compliance status on the monthly calls with various managers of Service lines
- Proactively supported the Managers in the reporting period and ensued the process were compliant
Assistant Manager – Business Solutions & Technology
Accenture Services Pvt. Ltd.
04.2010 - 01.2018
- Led control, compliance, and operational excellence initiatives across multiple client engagements (Cisco, Mars, HBC, Michelin, Eversheds)
- Managed vendor master data, T&E, Accounts Payable, HR operations and process governance
- Hands on experience in people management, managing shared service desk and teams, Development of team metrics, time sheet, productivity metrics, managing of resources and budgets
- Client Management- Work with client/SCCL/Onshore team to define process and procedures
- Achieved excellence in optimization of time by Automating projects for the client to reduce cost and improve productivity and TAT for responses
- Spearheaded automation projects (CTS ideas) that saved costs and improved productivity & TAT
Floor Lead & Trainer
Ocwen Financial Solutions Pvt. Ltd.
06.2006 - 09.2009
- Managed a team of 120 agents across Uruguay and Bangalore
- Led process training, performance coaching, and compliance monitoring
- Drove process improvements and change management initiatives to enhance operational efficiency
- Awarded Best Floor Lead (2008) and Top Performer (2007)
Education
Bachelor of Commerce -
Skills
Performance & Service Delivery Management
Co Curricular Activities And Personal Achievements
- President, St. Joseph’s Alumni Institutions
- Certified COVID Warrior, Government of India
- Karnataka State Cricket Representative (U12, U14, U16, U18, U22, U25)
- Teenager of the Year – Represented India at International Pageant
Timeline
Senior Manager - Global Controls Monitoring & People Engagement
Diageo Business Services Pvt. Ltd.
11.2022 - Current
Global Manager – Supplier Service Hub
Diageo Business Services Pvt. Ltd.
10.2020 - 11.2022
Regional Manager – Service Performance Management (NAM, GT, MENA)
Diageo Business Services Pvt. Ltd.
01.2018 - 10.2020
Assistant Manager – Business Solutions & Technology
Accenture Services Pvt. Ltd.
04.2010 - 01.2018
Floor Lead & Trainer
Ocwen Financial Solutions Pvt. Ltd.
06.2006 - 09.2009
Bachelor of Commerce -
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