Rohan Banswal
Agra
Summary
A proficient collaborator with extensive experience in identifying needs, enhancing processes, and exceeding expectations within team environments. A committed professional possessing strong communication and task prioritization skills. Well-versed in business and systems requirements, user acceptance testing, and end-user training. Skilled at utilizing past experiences to inform strategic decision-making and drive organizational success.
Overview
3
3
years of professional experience
Work History
Business Analyst
Teleperformance For Google Process.
Gurgaon
04.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on effective solutions. Developed comprehensive documentation to support training initiatives, ensuring employees clearly understand new systems, processes, and best practices.
Management Trainee
Hi-STEEL
New Delhi
06.2024 - 08.2024
- Collaborated with senior management to ensure successful implementation of projects.
- Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.
Customer Support Specialist
Teleperformance
Mohali
07.2021 - 05.2022
- Promptly respond to customer inquiries via phone, email, or chat, providing accurate information and personalized support.Maintain professionalism and empathy to build strong relationships and enhance brand loyalty.
Education
PGDM -
Institute of Marketing And Management
New Delhi, India08.2025
BBA -
St John's College
Agra, UP, IndiaIntermediate - COMMERCE
Dr MPS World School
Agra, UP, IndiaSecondary School -
St Francis Convent School
Agra, UP, IndiaSkills
- Proficient in Technical Issue Analysis and Resolution
- Strong Communication Proficiency
- Exemplifies Professionalism
- Adept at Managing Multiple Priorities
- Expertise in Business Process Improvement
Languages
English
First Language
Hindi
Advanced (C1)
C1
French
Beginner (A1)
A1
Timeline
Management Trainee
Hi-STEEL
06.2024 - 08.2024
Business Analyst
Teleperformance For Google Process.
04.2024 - Current
Customer Support Specialist
Teleperformance
07.2021 - 05.2022
PGDM -
Institute of Marketing And Management
BBA -
St John's College
Intermediate - COMMERCE
Dr MPS World School
Secondary School -
St Francis Convent School
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