Rohan Chavan
Finance Analyst
Bhandup (W)
Summary
Efficient, resourceful, and organized individual with over 14+ years’ experience in managing financial operations in fast-paced, deadline-driven environments. Skilled at working effectively with various stakeholders to co-ordinate information & resolve problems.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Finance Analyst
NCR Corporation India Pvt. Ltd
Mumbai
3 2020 - Current
- Generate invoices: Create site orders, validate tax slabs
- Manage Services & Global Accounts
- Follow-up on account receivables from Customers
- Generate MIS: Flashing Revenue reports on weekly basis
- Preparing Closing report on month end
- Dispute resolution (internal & external) to ensure timely cash flow
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Implemented process improvements within the order-to-cash cycle, driving increased operational efficiency and cost reduction.
- Collaborated with sales team to ensure proper documentation and accuracy in the order-to-cash cycle.
- Enhanced customer satisfaction with timely and accurate order processing, improving overall experience.
- Managed invoicing activities for seamless revenue recognition, maintaining accurate financial records.
- Conducted regular audits on billing data to maintain accuracy and compliance with company policies and procedures.
Service Planner
NCR Corporation India Pvt. Ltd
Mumbai
10.2016 - 03.2020
- Manage Customer Services accounts
- Resource management: Assign Service Level Maintenance tasks to Customer Engineers, ensure timely completion
- Inventory management, ordering and ensuring material availability
- Maintain duty roster along with Territory Managers
- Auditing manpower availability planned work commitments
Team Assist (Retail)
Vodafone India Ltd.
Mumbai
08.2012 - 09.2016
- Responsible for team of 8 executives
- Maintain & analyze Executive Performance Tracker to deliver targets
- Ensure effective escalation management to ensure Customer satisfaction
- Maintain First Time Resolution percentage high to avoid repeat walking
- Handle Cash & Process to smoothly operate the Store
- Conduct quality and process audit
Assistant Team Leader (Operations)
Spanco BPO Mumbai
Mumbai
12.2009 - 06.2012
- Responsible for team of 25 CSRs to deliver their KPIs (Quality, Communication, productivity, AHT, Absenteeism)
- Ensure productivity improvement & quality output
- Ensure deliverables are no affected due to planned / unplanned absences
- Prepare circle level reports: F.E., Quality and communication report
- Follow up on Non SLM call and closed Within Time line
Education
Bachelor’s - arts
Mumbai University
Mumbai 06.2005 - 03.2009
Skills
MS Office
Oracle
Inventory Management
Data Analytics
Collaborative
Problem Solving
Attention to details
High level of integrity
Process optimization
Personal Information
Age: 37
Timeline
Service Planner
NCR Corporation India Pvt. Ltd
10.2016 - 03.2020
Team Assist (Retail)
Vodafone India Ltd.
08.2012 - 09.2016
Assistant Team Leader (Operations)
Spanco BPO Mumbai
12.2009 - 06.2012
Bachelor’s - arts
Mumbai University
06.2005 - 03.2009
Finance Analyst
NCR Corporation India Pvt. Ltd
3 2020 - Current
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