Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

ROHAN DOGRA

New Delhi

Summary

Accomplished BPO professional from AIL Technologies, with over five years of expertise in enhancing customer relations and complaint resolution. Demonstrates exceptional problem-solving skills and customer service, ensuring high satisfaction levels. Adept at managing high call volumes and complex client communications, committed to fostering growth in a dynamic environment.

Overview

5

5

years of professional experience

Work History

BPO ( International Call Center )

AIL Technologies

08.2019 - 09.2024

Dynamic BPO professional with over five years of experience in international call center operations, excelling in customer relations and service. Proven ability to effectively manage time and solve complex problems, ensuring customer satisfaction and loyalty. Possesses strong strategic planning skills and a commitment to continuous learning. Eager to contribute to a forward-thinking organization while enhancing personal and professional growth.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

MBA -

Meerut University

Meerut, India

04.2001 -

Bachelor of Arts -

Bhagat Singh College

Delhi

04.2001 -

Skills

Customer service

Additional Information

Play Cricket on weekends and watch hollywood movies sometime

Timeline

BPO ( International Call Center )

AIL Technologies

08.2019 - 09.2024

MBA -

Meerut University

04.2001 -

Bachelor of Arts -

Bhagat Singh College

04.2001 -