Dynamic associate consultant at Oracle Financial Software Services with a proven track record in automation development and issue resolution. Successfully reduced manual work by five days monthly, enhancing system reliability and customer satisfaction. Adept at fostering client relationships and collaborating with cross-functional teams to drive impactful solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associtate consultant
Oracle Financial Services Software| 2023-Present
Mumbai
07.2023 - Current
Created automation to enable proactive alerts, monitor different system components, and cut down on employee time spent on manual work by about 5 days per month.
Worked closely with clients to resolve issues and make adjustments, guaranteeing smooth service provision.
Maintained high performance standards by regularly resolving issues and service requests ahead of SLA deadlines.
Maintained system dependability by promptly resolving issues and conducting routine monitoring.
Collaborated with clients to gather business requirements and define project scope.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Virtual Classroom Manager
Ramanujan Scholar Academy
03.2019 - 10.2023
Managed an academy’s transition to online learning during the COVID-19 pandemic by setting up virtual classrooms, coordinating schedules, and ensuring smooth delivery of educational content to students remotely.
Communicated regularly with administrators to keep them informed of any changes or updates within the classroom setting.
Approximately 20% of students continued to utilize the online learning platform even after the COVID-19 period.
The platform not only supported local students during the pandemic but also attracted around 5% of students from different regions across Maharashtra, contributing to an increase in revenue by approximately ₹1 million.
Led training sessions for new staff on classroom management techniques.
Communicated regularly with parents regarding student progress and concerns.
BI Architect/Project Mgmt Product Development OFSA at Oracle Financial Services Software Ltd.BI Architect/Project Mgmt Product Development OFSA at Oracle Financial Services Software Ltd.