Pandiyan Elumalai
Chennai
Summary
An accomplished and proficient Automation Infra Architect with a robust background in Technical Consulting and infrastructure management. Possesses a comprehensive skill set, coupled with a positive demeanor and keen commercial acumen. Demonstrates expertise in hands-on problem-solving, adeptly navigating the intricacies of project timelines. Well-versed in the implementation of best practices and adept at crafting process guidelines for streamlined project execution. Known for exceptional skills in project delivery and release management, I bring a wealth of experience to drive efficiency and success in complex automation initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Infra Architect
Cognizant
03.2024 - Current
- Led enablement sessions for in-house Generative AI (GenAI) solutions across Life Sciences accounts, collaborating with delivery teams and clients to identify new business opportunities.
- Directed end-to-end lifecycle of GenAI implementations—from initial deployment to business-as-usual (BAU) integration—across multiple CIS infrastructure domains.
- Developed client-facing commercial models for GenAI offerings, aligning technical capabilities with business value and cost structures.
- Orchestrated GenAI project planning, including modular implementation strategies and solution customization to meet diverse enterprise requirements.
- Designed and delivered automation solutions from concept through BAU, driving operational efficiency and reducing manual intervention.
- Managed a 20-member development team in building low-code/no-code automation workflows, ensuring scalable, high-quality solutions for complex enterprise use cases.
- Partnered with internal stakeholders—including tower leads, SMEs, and business architects—to identify automation opportunities, define solution architecture, and produce HLDs, workflows, playbooks, and scripts.
- Delivered automation initiatives that improved operational resilience, reduced risk exposure, and achieved significant cost savings through zero-touch operations and elimination of repetitive manual tasks.
- Oversaw multi-year automation program budgets, resource planning, and strategic execution to support long-term transformation goals.
- Researched and evaluated emerging technologies to drive innovation and adoption of next-generation automation tools across infrastructure services.
- Maintained comprehensive documentation, including knowledge transfer (KT) materials, technical environment records, and governance trackers to support leadership transitions and continuous improvement.
- Supported production releases and maintenance cycles for automation use cases, ensuring seamless integration with operations and timely issue resolution.
- Presented strategic automation roadmaps and performance outcomes to senior leadership and clients, advocating for continued investment and expansion.
- Ensured regulatory compliance by aligning automation delivery with evolving risk and control frameworks, and responding effectively to audit and policy requirements.
- Fostered talent development and team growth to enhance automation capabilities and promote a culture of innovation and continuous improvement.
- Contributed to new business acquisition by supporting RFP responses and collaborating with sales teams on bid strategies and solution positioning.
- Collaborating with the COE team to develop and implement custom GenAI accelerators for clients, including infrastructure GenAI solutions such as ticket audit compliance, call audit compliance, and CRC.
- Conducting solution walkthroughs with clients to demonstrate capabilities and secure approvals for successful implementation.
- Leading the design and development of custom connectors to integrate GenAI solutions with client systems, ensuring seamless and efficient automation.
- Building internal automation repository by collaborating with various service lines for quicker deployment of solutions into production.
- Creating internal new letters for automation case study for supported accounts to be published with leadership team.
Migration Technical Lead
Kyndryl Solutions
07.2023 - 03.2024
- Spearheaded a migration team responsible for converting Microfocus Operations Orchestration (MFOO) ops workflows into Red Hat Ansible 3.x playbooks.
- Orchestrated the preparation of prerequisites essential for the seamless migration of ops workflows.
- Conducted a comprehensive assessment of over 250 MFOO projects, evaluating the feasibility of automation migration to Red Hat Ansible 3.x.
- Successfully gathered requirements for more than 250 MFOO projects, encompassing 70 of the most complex use cases targeted for migration actions.
- Planning knowledge transfer for the migrated projects to be handover to BAU to continue further on delivery actions.
- Preparing & maintaining required KT documents, technical matrix, trackers to ensure smooth transition to leadership.
Automation Technical Lead
Kyndryl Solutions
09.2022 - 03.2024
- The project focus to solution based on (SNOW, HP Operations Orchestration 10.x Microfocus Operations Orchestration 2020, 2023, ServiceNow, PowerBI Dashboard, NNMI, Moogsoft, O365, Sharepoint) on maintains, building ops workflows which integrates also with OS (Windows, UNIX) Application like (Active directory MSSQL Backup, Network, VMWare, other client related tools).
- Conduct assessments to evaluate the feasibility of automating various use cases.
- Gather and document requirements for identified use cases.
- Determine optimal benefits and cost savings for clients, including Return on Investment (ROI) analysis.
- Develop business cases for a list of use cases based on client requirements.
- Comprehend automation requirements for operational workflow development from a developer's perspective.
- Provide necessary prerequisites for the implementation of operational workflows.
- Create comprehensive Cookbooks/Standard Operating Procedures (SOPs) for developers, offering in-depth information on specific use cases.
- Prepare and verify prerequisites for the implementation of respective use cases as operational workflows/playbooks.
- Manage expectations and error handling for specific use case scenarios through operational workflow/playbook development.
- Develop operational workflows/playbooks based on robust solutions to proactively address potential exceptions and ensure optimal outcomes.
- Ensure Compliance and Information Security (CIS) in operational workflow/playbook-based production executions.
- Collaborate with the Continuous Improvement (CLIP) team to enhance CIS and provide more robust solutions for operational workflow/playbook execution.
- Facilitate the upskilling of team members in the required technology.
- Innovate and establish new processes for the automation team, aligning with client expectations for seamless delivery.
- Manage and enhance existing processes regularly to improve client experience with automation.
- Ensure the quality release of operational workflows in the production environment, implementing best practices tailored to the client's environment as needed.
Senior Consultant
Atos
09.2021 - 08.2022
- The project focus to solution based on (SNOW, HPOO, HPNA, Argo, Ansible, BBX, TSO) on implementation, maintains, building ops work flows which integrates with snow, OS (Windows, UNIX) Application like (Active directory MSSQL Backup, Network, VMWare, other client related tools).
- Conducted assessments to determine the feasibility of automating various use cases.
- Gathered and documented requirements for identified use cases.
- Identified and presented optimal benefits and cost savings for customers, including Return on Investment (ROI) analysis.
- Developed business cases for a list of use cases based on customer requirements.
- Understood automation requirements for operational workflow development from a developer's perspective.
- Provided all prerequisites necessary for the implementation of operational workflows.
- Created Standard Operating Procedures (SOPs) based on use cases for developers, offering in-depth information.
- Prepared and verified prerequisites for the implementation of respective use cases as operational workflows.
- Managed expectations and error handling for specific use case scenarios within the operational workflow development.
- Developed operational workflows based on robust solutions for respective use cases, minimizing the need to handle advanced exceptions separately.
- Ensured Compliance and Information Security (CIS) in operational workflow-based production executions.
- Collaborated with the Continuous Improvement (CLIP) team based on use case execution for CIS improvement, providing more robust solutions for operational workflow execution.
- Ensured the quality release of operational workflows in the production environment, implementing best practices tailored to the client's environment if required.
Ayehu NG 1.8.x (SME)
Cognizant
08.2020 - 08.2021
- Project Role: Leading two members team as a solution architect and project focused on implementation, maintains, building ops workflows which integrates with snow, OS (Windows, UNIX), reports (network devices health check, peak season dashboard, patching life cycle, etc...)
- Conducted requirements gathering and project planning.
- Analyzed and understood the automation workflow requirements for development.
- Verified and prepared prerequisites for seamless execution.
- Installed and configured Core Engine, Executor, and web Studio (Development Canvas).
- Configured Core, Executor, Studio, and Modules.
- Configured modules such as ServiceNow and SolarWinds.
- Developed intricate workflow designs for Unix and Windows Patching.
- Formulated complex workflow designs for Unix and Windows build processes.
- Integrated Ayehu Ng with BigPanda for CLIP monitoring solutions.
- Collaborated on the integration of Ayehu NG with ServiceNow for CMDB maintenance of Configuration Items (CIs).
- Conducted client presentations for all complex workflows.
- Engineered new integration solutions involving VMware, SolarWinds, BigPanda, Patch life cycle, and various business-critical reports.
- Troubleshot Ayehu NG product-related issues, including database maintenance.
- Fine-tuned Ayehu NG for optimal performance at various levels.
Automation Center (SME)
Cognizant
08.2020 - 08.2021
- Project Role: Leading two members team as a SME and project focused on implementation, maintains, building ops workflows which integrates with snow, OS (Storage, Backup, Database).
- Conducted requirements gathering and project planning.
- Comprehended the automation workflow requirements for development.
- Verified and prepared prerequisites for seamless execution.
- Designed intricate workflows for Database, Storage, and Backup operations.
- Formulated complex workflow designs for Unix and Windows build processes.
- Integrated Automation Center with ServiceNow for Database Refresh, Trend Analysis, and Storage operations.
Ayehu eyeShare (SME)
Cognizant
12.2018 - 08.2021
- The project focused on implementation, maintaining, building ops work flows which integrates with snow, OS (Windows, UNIX) Application like (UC4, MSSQL, Agile, Sterling, Sailpoint, EMite, IIS, etc..) VMWare.
- Conducted requirements gathering and project planning.
- Analyzed and interpreted automation workflow requirements for development.
- Verified and prepared prerequisites for seamless implementation (requirement gathering).
- Provided all necessary prerequisites for implementation.
- Installed and configured Core Engine, Executor, and Studio (Development Environment).
- Configured Core, Executor, Studio, and Modules.
- Configured modules such as ServiceNow and SolarWinds.
- Designed workflows to minimize manual efforts in Windows operations (CPU, Memory, Disk Space, Server Down, peak dashboard for critical servers, patching, build, etc.).
- Developed workflow designs to streamline manual operations in Unix environments (CPU, Memory, Disk Space, Server Down, peak dashboard for critical servers, patching, build, etc.).
- Created custom T-SQL queries for various environment reports and dashboards.
- Troubleshot Ayehu eyeShare product-related issues, including database maintenance.
- Fine-tuned Ayehu eyeShare for optimal performance at various levels.
- Translated complex manual tasks into operational workflows in eyeShare.
- Provided Business as Usual (BAU) support for all developed workflows.
- Designed and executed ad hoc workflows as needed.
BMC Atrium Orchestrator (Developer)
Cognizant
11.2017 - 10.2018
- The project focused on building ops workflows which integrates with snow backend tables for various phases’ environment activities to notify entire environment stakeholders/towers leads/etc...
- Developing workflow design to reduce manual effort for various windows manual operations.
- Developing workflow design to reduce manual effort for various unix manual operations.
- Exploring snow tables to find a relationship between them to build T-SQL queries.
Technical Consultant
Mphasis
01.2017 - 10.2017
- Company Overview: An HP Company
- The Project focused is to provide End to End Automation for Virtual Machine Building with (Windows, RHEL, Suse, MOE (Physical Provisioning) X64 architecture, Environment Health Check, SRM, etc..) Supporting HP Operations Orchestration across all data center throughout the world, which also includes flow orchestration activities.
- As a Consultant for HP Operations Orchestration (OO), I handle all the infrastructure activities related to OO which includes, Develop, Deploy and supporting all the automation.
- Optimized the HP OO Project across all facets, including implementation, design, and Business as Usual (BAU) support.
- Conducted requirements gathering and planned flow design.
- Analyzed and comprehended automation workflow requirements for development.
- Verified and prepared prerequisites for automation development.
- Provided all necessary prerequisites for implementation through comprehensive requirement gathering.
- Developed operational workflows adhering to standard practices.
- Implemented HPE Operations Orchestration 10.60 with all Content Packs in the development environment.
- Deployed supporting tools such as HP CSA, HP SA, HP OO, Windows AD, DNS, SVN, Standalone RAS, MSSQL, and Oracle.
- Conducted global Health Checks for HPE CSA, OO, OM, MOE, SA, vCenter, MSSQL, Oracle, and PKI.
- Contributed to automation pipelines, addressing Active Directory and bug fixes for existing automation, supporting end-to-end provision of virtual and physical resources.
- Provided ongoing support for Business as Usual (BAU), addressing failures in automation flows across production, integration, user acceptance, and development environments.
- An HP Company
Senior Infrastructure Engineer
Mphasis
06.2010 - 11.2016
- Company Overview: An HP Company
- The Project focused on providing complete End to End Automation for VMware Host build with windows X64, X86 architecture. Travelled to United Kingdom (U.K) for implementing distributed setup of HP Operations Orchestration across EMEA and AMS region for 45 days includes flow development activities.
- As a SME for HP Operations Orchestration (OO), I handle all the infrastructure activities related to OO which includes, Develop, Deploy and support the automation of Virtual Data Center (VDC) platform.
- Led requirements gathering and project planning efforts.
- Analyzed and comprehended automation workflow requirements for development.
- Verified and prepared prerequisites for seamless implementation through comprehensive requirement gathering, including planning for HP OO implementation in High Availability (cluster mode).
- Prepared High-Level Design (HLD) for the Global Environment and regional environments.
- Developed Detailed Level Design (DLD) and project plans.
- Identified and executed a redesign of the HP OO infrastructure to address challenges posed by the BP Wide Area Network restrictions.
- Prepared OO Central database for known issues.
- Implemented and designed DEV, STAGING, and Production environments in 9.x versions.
- Installed and configured OO Central, RAS, and Studio.
- Installed and configured PowerShell CLI on Central for communication with Virtual Center.
- Established a private database table for managing custom flow data.
- Executed provisioning and de-provisioning of VMware Virtual Machines, as well as CMDB grade changes.
- Created or modified ops flows with best practices.
- Developed over 250+ custom ops workflows of high complexity.
- Designed complex ops flows to access CMDB using SQL queries for automation.
- Conducted troubleshooting for Central, Studio, RAS, Scheduler, and OO Database issues.
- Managed RAS issues across regions with current patch levels.
- Conducted Root Cause Analysis for issue resolution.
- Performed performance tuning on Central and RAS to handle high loads.
- Conducted day-to-day troubleshooting of workflow-level bugs and failures, involving thorough analysis of run reports, Central wrapper logs, Scheduler wrapper logs, and RAS wrapper logs.
- Established BAU team support for BP, handling administration and flow failures in the production environment.
- Guided BAU support team in case of flow failures with the provided end-to-end solutions.
- Handled escalations, issues, and improvements in the project.
- Executed OO User Acceptance Test Cases and created User Manual for the OO BAU Team.
- Ensured the successful execution of acceptance test cases during the Design Phase.
- Conducted due diligence for effective project delivery.
- Communicated with the Senior IT Management Team, providing accurate reporting and information on day-to-day activities, ongoing projects, and initiatives.
- Modified flows as necessary to streamline processes and procedures.
- Managed the acquisition and importing of patches to Production Servers.
- Requested infrastructure fixes, tested, and rolled out staging flows to production for all lines of business based on successful results.
- Conducted advanced-level troubleshooting in HP OO architecture.
- Effectively led team efforts, assessed and integrated the skills and strengths of individual teams for project and organizational success.
- Created HP Support tickets for HP Operations Orchestration product defects.
- An HP Company
Education
B.Com [C.S] - Commerce, Corporate Secretaryship
University of Madras
01.2007
Skills
- AWX 24x & Later
- Generative AI solutions
- Automation development
- Workflow orchestration
- Infrastructure integration
- Technical assessment
- Change management
- Client collaboration
- Problem solving
- Effective communication
- Team leadership
- Continuous improvement
- Process documentation
- MFOO 2023
- MFOO 2020
- HP Operations Orchestration 9x
- HP Operations Orchestration 10x
- Ops Flow Development
- Administration
- Authoring
- Resolve 19x
- Ayehu NG 18x
- Ayehu eyeShare 48x
- HP Server Automation
- Client Automation
- HP Operations Manager
- Site Scope
- Active Directory
- Windows Server
- Redhat Linux 7x or later
- Powershell
- VB Scripting
- Python
Certification
- AIS - HP Operation Orchestration V9.x, HP
- AIS - HP Server Automation V9.x, HP
- Microsoft Certified Professional, Microsoft
- Microsoft Certified System Administrator, Microsoft
- Microsoft Certified Messaging Server, Microsoft
Integration Expertise
- O365
- SharePoint
- CLIP
- Micro Focus / HP Operations Orchestration (OO) products
- HP Server Automation
- SiteScope
- UCMDB
- Operations Manager
- Client Automation
- NNMi
- Ayehu NG
- EyeShare 4.8.x
- Service Manager
- ServiceNow (Incident, Change, Service Catalog, CMDB, etc.)
Secondary Skillset
- Project Management
- Proficient in crafting comprehensive technical documentation, including High-Level Design (HLD), Low-Level Design (LLD), Technical Guides, Release Management
- Strong automation cookbook creation
- Strong Standard Operating Procedures (SOPs) creation skillset
- Adept at capturing current processes and translating them into future processes for clients through the creation of Microsoft Visio process flow charts and technical architecture documentation
- AWX 24.x
- BMC Atrium Orchestration & Remedy
- Proficient Automation Hands on with Windows/Linux/Network/Storage environments for automation opportunity to be converted into playbooks / ops workflows
- Scripting: Skilled in Powershell, Unix Shell Scripting, and VB Scripting for automation requirements
- Database Management: Competent in MSSQL and Oracle, with proficiency in T-SQL and PL SQL statements to be built
Contact Numbers - Mobile
9940525109
Personal Information
- Date of Birth: 07/30/85
- Marital Status: Married
Languages
- English
- Tamil
Specialized Tools
- AWX 24.x
- Micro Focus Operations Orchestration (OO) 2020, 2023
- HP Operations Orchestration 10.x, 9.x
- Ayehu eyeShare 4.8.x
- Ayehu NG 1.8.x
Activities
- Exemplary Performance Award for Academy Sports + Outdoors [ASO] (Ayehu eyeShare)
- Exemplary Contribution to British Petroleum (HP OO)
- Star Performer Award for British Petroleum (HP OO)
Timeline
Infra Architect
Cognizant
03.2024 - Current
Migration Technical Lead
Kyndryl Solutions
07.2023 - 03.2024
Automation Technical Lead
Kyndryl Solutions
09.2022 - 03.2024
Senior Consultant
Atos
09.2021 - 08.2022
Ayehu NG 1.8.x (SME)
Cognizant
08.2020 - 08.2021
Automation Center (SME)
Cognizant
08.2020 - 08.2021
Ayehu eyeShare (SME)
Cognizant
12.2018 - 08.2021
BMC Atrium Orchestrator (Developer)
Cognizant
11.2017 - 10.2018
Technical Consultant
Mphasis
01.2017 - 10.2017
Senior Infrastructure Engineer
Mphasis
06.2010 - 11.2016
B.Com [C.S] - Commerce, Corporate Secretaryship
University of Madras