Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
ROHAN MANNA

ROHAN MANNA

Chennai

Summary

Implementation Specialist with extensive experience at Zuper, focused on improving client engagement and optimizing workflows. Proficient in SQL and CRM systems, with a strong ability to collaborate across functions and manage client relationships. Successfully drives product configurations and integrations, resulting in enhanced operational efficiency. Committed to delivering effective solutions that meet client needs.

Overview

4
4
years of professional experience

Work History

Implementation Specialist

Zuper
Chennai
03.2024 - Current
  • Cultivated relationships with key client stakeholders to mitigate risks and escalations.
  • Developed customer engagement strategies and created requirement documentation for onboarding.
  • Designed product solutions aligned with business processes to enhance Field Service Management.
  • Configured systems end-to-end while collaborating with internal and external teams.
  • Acquired expertise in various CRM interfaces, including Zoho, HubSpot, and Zendesk.
  • Automated processes by constructing workflows on n8n.
  • Executed Webhooks and integrations to improve system interoperability.

Associate Consultant

HighRadius Corporation
Bhubaneswar
06.2021 - 08.2023
  • Led end-to-end client implementation for product-specific solutions.
  • Managed diverse teams and applied cross-training to ensure successful multi-product deployments.
  • Provided product training and guidance to interns and colleagues, enhancing project implementation skills.
  • Streamlined support for end-to-end Order-to-Cash (O2C) process automation.
  • Implemented Agile and Waterfall methodologies for multiple Collections projects, engaging in all phases.
  • Configured user interfaces with SQL databases for Fortune 500 clients, ensuring accurate output.
  • Applied business management concepts such as O2C cycle and Pareto analysis for operational efficiency.
  • Gained proficiency in MS Office, Putty, SQLYog, and JIRA tools.

Education

BACHELOR OF TECHNOLOGY - Electronics And Electrical Engineering

Kalinga Institute of Industrial Technology
Bhubaneshwar, India
03-2022

Higher Secondary - Class XII, Science with Computer Science

Holy Garden Model School
Berhampore
03-2018

Secondary - Class X, CBSE

Delhi Public School, Ruby Park
Kolkata
03-2016

Skills

  • SQL proficiency
  • CRM expertise (HubSpot, Zoho, Zendesk)
  • Project management
  • ERP systems (Sage Intacct, NetSuite, MS F&O)
  • JIRA usage
  • Agile methodologies
  • Business consulting
  • Finance module knowledge
  • Requirements documentation
  • Workflow creation (n8n)
  • API integration
  • Workflow automation
  • IT consulting
  • Implementation management
  • Customer engagement
  • User training
  • Cross-functional collaboration
  • System integration
  • Client relationship management
  • Product configuration

Accomplishments

  • Was selected to be part of the core team to set up the new HighRadius Mid Market product 'RadiusOne'.
  • Won the 'Star Team' award for a quarter.

Languages

  • English
  • Bengali
  • Hindi

Timeline

Implementation Specialist

Zuper
03.2024 - Current

Associate Consultant

HighRadius Corporation
06.2021 - 08.2023

BACHELOR OF TECHNOLOGY - Electronics And Electrical Engineering

Kalinga Institute of Industrial Technology

Higher Secondary - Class XII, Science with Computer Science

Holy Garden Model School

Secondary - Class X, CBSE

Delhi Public School, Ruby Park

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