Pavan Mali
Summary
Implementation specialist with 9 years of experience in upstream technologies, focusing on business requirement analysis and solution architecture. Proven ability to drive user adoption and enhance operational efficiency through customized SaaS deployments and API integrations. Skilled in stakeholder engagement, ensuring alignment with business objectives and delivering measurable results.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Implementation Specialist
Upstream Technologies
Mumbai
08.2025 - Current
- Lead end-to-end implementation of monday.com solutions across work management, project management, CRM, service, and development modules.
- Conduct requirement gathering, gap analysis, and prepare functional documentation (BRD, FRD, SRS, CR).
- Design workflows, automations, integrations, and dashboards tailored to client needs.
- Coordinated stakeholder training, UAT, vendor collaboration, and adoption planning to enhance user readiness and project success.
- Drive change management strategies ensuring smooth transitions and high user adoption.
- Delivered pre-sales consulting, crafted solution architecture, and conducted client demos to align product capabilities with business objectives.
- Developed custom techno-functional solutions that streamlined processes and minimized manual effort.
Implementation Engineer
Whizible
Pune
02.2024 - 07.2025
- Gathered and analyzed business requirements to drive effective product customization and SaaS deployments.
- Developed functional specifications and solution documentation for implementation teams.
- Executed client-specific product demonstrations and facilitated API integrations.
- Oversaw UAT lifecycle and collaborated with stakeholders to align project deliverables with business objectives.
- Partnered with cross-functional teams to seamlessly integrate new systems into existing infrastructure.
- Delivered tailored solutions enhancing user experience and driving measurable outcomes.
Systems Engineer
Zensar Technologies
Pune
01.2022 - 02.2024
- Configured SaaS applications (CRM, ERP) to align with business requirements and enhance user satisfaction.
- Performed requirement analysis, gap identification, and created user documentation.
- Conducted user training sessions and integrated third-party tools.
- Generated analytical reports tailored to client needs and resolved incident requests to ensure service continuity.
- Supported enterprise applications and contributed to continuous improvement initiatives.
Systems Analyst
Clarion Technologies
Pune
09.2020 - 12.2021
- Performed root cause analysis, application monitoring, and gap analysis workshops to identify and address system inefficiencies.
- Collaborated with teams to design innovative solutions that effectively addressed critical business challenges.
- Developed functional specifications and comprehensive documentation for stakeholders.
- Provided functional support for HRMS and payroll applications, enabling smoother operations.
Project Engineer
IDCCUBE Identification Systems
Pune
09.2019 - 06.2020
- Provided technical expertise throughout project phases, ensuring precise execution and adherence to requirements.
- Maintained documentation and expedited project timelines through strategic planning, facilitating smoother project transitions.
- Directed biometric and HRMS support, integrating APIs and monitoring servers to enhance system reliability.
Application Implementation Engineer
ESSL Security
Bangalore
08.2017 - 08.2019
- Resolved technical issues while guiding end users to ensure timely solutions.
- Implemented biometric systems and trained stakeholders to enhance system adoption.
- Enhanced client relationships through proactive communication and regular updates.
Education
BE - Information Technology
Pune University
Nashik, India04-2015
Skills
- Business requirement analysis
- Business requirements documentation
- Project lifecycle management
- Stakeholder engagement
- User testing and feedback
- Change management strategies
- Adoption planning and execution
- CRM solutions implementation
- ERP systems integration
- HRMS deployment
- SaaS solutions deployment
- System integrations and automation
- Workflow optimization techniques
- Agile project management
- SQL proficiency and data analysis
- Advanced Excel capabilities
- Cross-team collaboration skills
- User training and support
Certification
- PMP
- Microsoft Azure AZ-104
Timeline
Implementation Specialist
Upstream Technologies
08.2025 - Current
Implementation Engineer
Whizible
02.2024 - 07.2025
Systems Engineer
Zensar Technologies
01.2022 - 02.2024
Systems Analyst
Clarion Technologies
09.2020 - 12.2021
Project Engineer
IDCCUBE Identification Systems
09.2019 - 06.2020
Application Implementation Engineer
ESSL Security
08.2017 - 08.2019
BE - Information Technology
Pune University
Techno Functional Expertise
I am a techno-functional professional who understands business cases deeply and translates them into practical solutions. While not a programmer, I design workflows, automations, and lightweight custom developments that eliminate manual effort, reduce turnaround time, and enhance efficiency. My strength lies in combining business analysis with technical feasibility to deliver scalable, user-friendly solutions that drive adoption and measurable outcomes.