Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Rohan Pal

Kolkata

Summary

Quality Specialist at Amazon India with a strong focus on compliance and risk monitoring, achieving over 99.5% accuracy in quality assessments. Expertise in data analysis and client relationship management, enhancing operational efficiency. Proven ability in project coordination, contributing to significant business growth.

Overview

5
5
years of professional experience

Work History

Quality Specialist

Amazon India
09.2021 - Current
  • Conducted audits and maintained over 99.5% accuracy in quality and compliance, managing 100+ cases daily within SLA targets.
  • Collaborated cross-functionally to identify process gaps and implemented corrective actions, improving operational efficiency.
  • Facilitated client interactions and reviews, ensuring clear communication of requirements and consistent service delivery.
  • Resolved escalations effectively, enhancing client experience and maintaining long-term relationships.
  • Played a key role in project planning and execution for periodic audits and compliance reporting.
  • Achievements/Tasks

Business Development Associate

BYJU'S Think and Learn Pvt. Ltd.
06.2020 - 05.2021
  • Sales and Negotiation: Demonstrated ability to drive sales and close deals through effective negotiation techniques.
  • Consistently achieved weekly and monthly revenue targets. Recognized thrice as the Best Business Development Associate (BDA) in the Kolkata region for surpassing sales targets of ₹5 lakh in a week and ₹6 lakh in a bi-weekly cycle.
  • Market Research: Performed market analysis and lead generation, building a high-conversion sales pipeline.
  • Client Relationship Management: Engaged with clients to understand needs and tailor solutions, contributing to business growth and client retention.
  • Data Analysis: Utilized data analysis to evaluate sales performance, identify areas for improvement, and make informed business decisions. Managed CRM tools to track engagements, ensuring timely follow-ups and engagement completion.
  • Achievements/Tasks

Education

B.tech - Electronics & Communication

Regent Education Research & Foundation
07.2020

ISC -

Modern English Academy

ICSE -

Modern English Academy

Skills

  • Data Analysis & Reporting
  • Effective Communication
  • Compliance & Risk Monitoring
  • Business Development
  • Client Relationship Management
  • MS Excel MS Office CRM tools
  • Problem-Solving & Stakeholder Coordination
  • Audit & Process Documentation
  • Project Management & Coordination

Languages

English - Native or Bilingual Proficiency, Hindi - Native or Bilingual Proficiency, Bengali - Native or Bilingual Proficiency

Hobbies and Interests

Playing sports - football, cricket, badminton., Passionate about football and cricket, with a keen eye for match analysis, team strategies, and player performance. Stay updated through active research and discussions on digital platforms.

Timeline

Quality Specialist

Amazon India
09.2021 - Current

Business Development Associate

BYJU'S Think and Learn Pvt. Ltd.
06.2020 - 05.2021

B.tech - Electronics & Communication

Regent Education Research & Foundation

ISC -

Modern English Academy

ICSE -

Modern English Academy

Similar Profiles

CREATE PROFILE
Rohan Pal