Rohan Pal
Kolkata
Summary
Quality Specialist at Amazon India with a strong focus on compliance and risk monitoring, achieving over 99.5% accuracy in quality assessments. Expertise in data analysis and client relationship management, enhancing operational efficiency. Proven ability in project coordination, contributing to significant business growth.
Overview
5
5
years of professional experience
Work History
Quality Specialist
Amazon India
09.2021 - Current
- Conducted audits and maintained over 99.5% accuracy in quality and compliance, managing 100+ cases daily within SLA targets.
- Collaborated cross-functionally to identify process gaps and implemented corrective actions, improving operational efficiency.
- Facilitated client interactions and reviews, ensuring clear communication of requirements and consistent service delivery.
- Resolved escalations effectively, enhancing client experience and maintaining long-term relationships.
- Played a key role in project planning and execution for periodic audits and compliance reporting.
- Achievements/Tasks
Business Development Associate
BYJU'S Think and Learn Pvt. Ltd.
06.2020 - 05.2021
- Sales and Negotiation: Demonstrated ability to drive sales and close deals through effective negotiation techniques.
- Consistently achieved weekly and monthly revenue targets. Recognized thrice as the Best Business Development Associate (BDA) in the Kolkata region for surpassing sales targets of ₹5 lakh in a week and ₹6 lakh in a bi-weekly cycle.
- Market Research: Performed market analysis and lead generation, building a high-conversion sales pipeline.
- Client Relationship Management: Engaged with clients to understand needs and tailor solutions, contributing to business growth and client retention.
- Data Analysis: Utilized data analysis to evaluate sales performance, identify areas for improvement, and make informed business decisions. Managed CRM tools to track engagements, ensuring timely follow-ups and engagement completion.
- Achievements/Tasks
Education
B.tech - Electronics & Communication
Regent Education Research & Foundation
07.2020
ISC -
Modern English Academy
ICSE -
Modern English Academy
Skills
- Data Analysis & Reporting
- Effective Communication
- Compliance & Risk Monitoring
- Business Development
- Client Relationship Management
- MS Excel MS Office CRM tools
- Problem-Solving & Stakeholder Coordination
- Audit & Process Documentation
- Project Management & Coordination
Languages
English - Native or Bilingual Proficiency, Hindi - Native or Bilingual Proficiency, Bengali - Native or Bilingual Proficiency
Hobbies and Interests
Playing sports - football, cricket, badminton., Passionate about football and cricket, with a keen eye for match analysis, team strategies, and player performance. Stay updated through active research and discussions on digital platforms.
Timeline
Quality Specialist
Amazon India
09.2021 - Current
Business Development Associate
BYJU'S Think and Learn Pvt. Ltd.
06.2020 - 05.2021
B.tech - Electronics & Communication
Regent Education Research & Foundation
ISC -
Modern English Academy
ICSE -
Modern English Academy
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