Certified Scrum Master with 12+ years of experience in Project Management, Agile Delivery, Business Analysis, RPA, Banking Transformation, Regulatory Compliance and Software Testing. Proven track record of leading cross-functional teams, managing stakeholders, driving process automation initiatives, and delivering enterprise-scale projects across banking and financial services.
Overview
4
4
Languages
1
1
Certification
12
12
years of professional experience
Work History
ASSOCIATE PROJECT MANAGER
VIRTUSA CONSULTING SERVICES
Mumbai
03.2025 - 07.2026
Lead delivery teams comprising Scrum Masters, Developers and QA professionals.
Coordinate end-to-end project delivery for Fiserv engagements.
Tracked project status, risks, dependencies, and compliance requirements to ensure timely delivery and adherence to standards.
Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure smooth sprint execution and continuous improvement.
Managed and prioritized product backlog with stakeholders to align project deliverables with business objectives and timelines.
Created and maintained detailed user stories, epics, and parent-child task hierarchies with clearly defined acceptance criteria.
Collaborated closely with the Development Lead to drive effort estimation, sprint capacity planning, and resource allocation.
Coordinated with the Product Manager to define release timelines, manage dependencies, and track delivery milestones.
Ensured adherence to development best practices, including effective use of GitLab for source control, code tracking, and documentation through meaningful commit comments.
Worked proactively with development and testing teams to identify and resolve defects, reducing delivery risks and enhancing product quality.
SENIOR PROJECT MANAGER
IDFC FIRST BANK Ltd.
Mumbai
03.2024 - 03.2025
Led team of Project Managers and coordinated cross-functional delivery teams to achieve project milestones.
Ensured project governance, resource planning, and compliance while facilitating stakeholder reporting.
Managed production change requests, enhancements, bug fixes, and monitoring initiatives to ensure seamless project execution.
BUSINESS ANALYST + PROJECT MANAGER
KOTAK MAHINDRA Bank Ltd.
Mumbai
01.2022 - 02.2024
Managed UAT and SIT while coordinating project planning, estimation, and stakeholder communication.
Designed process workflows, business documentation, and governance templates, facilitating ROI analysis.
Led RPA initiatives from requirements gathering to deployment, ensuring smooth production support.
Built dashboards and MIS reporting using Tableau.
BUSINESS ANALYST + PROJECT MANAGER
HDFC Bank Ltd.
Mumbai
02.2019 - 12.2021
Prepared business requirements and functional documentation, and estimated efforts to align project scope with stakeholder expectations.
Managed project plans, coordinated vendors, and resolved UAT and production issues to ensure project timelines were met.
Delivered automation, audit, and process improvement initiatives to enhance operational efficiency.
SENIOR SOFTWARE ENGINEER
AQM Technologies Pvt. Ltd.
Mumbai
02.2018 - 01.2019
Executed manual testing, UAT, and regression testing while managing defects in Jira to ensure high-quality software delivery.
Led software development projects using Agile methodologies and best practices.
Designed and implemented scalable software solutions to meet client requirements.
Collaborated with cross-functional teams to define project scope and deliverables.
SENIOR SOFTWARE TEST ENGINEER
Capgemini India Pvt. Ltd.
Bangalore
07.2014 - 01.2018
Collaborated on DTCC, TransUnion CIBIL, and ANZ Bank projects, improving financial service offerings.
Executed SIT/UAT testing, developed test cases, automated applications, and managed defects to ensure product quality.
Developed comprehensive test plans for software applications.
Executed automated and manual testing procedures efficiently.
Collaborated with cross-functional teams to identify software defects.
Education
B.Sc.IT - Information Technology
Kirti M. Doongursee College
Mumbai, Maharashtra
04-2012
HSC - Science
Shardashram Vidyamandir
Mumbai, Maharashtra
04-2009
SSC - English
Vasant Vihar High School
Thane, Maharashtra
04-2007
Skills
Project Management
End to End Project Delivery
Agile/Scrum
Sprint Planning
Backlog Management
Stakeholder Management
UAT
SIT
Business Analysis
Robotic Process Automation
Vendor Management
Risk Management
Governance
Change control
Compliance management
Bank operations
PMO
Digital innovation
Jira
GITLAB
Azure DevOps
Confluence
Power BI
Tableau
UiPath
Automation Anywhere
Automation Edge
ALM
UFT
SQL Server
Resource allocation
Process optimization
Requirement analysis
Root-cause analysis
Team leadership
Team leadership
Accomplishments
Recognition Award: Designed and implemented a workflow for Cyber Crime Team for KOTAK Mahindra Bank to reduce Backlogs, Manual efforts, error elimination and Accuracy.
Best Performer: Designed a workflow solution for HDFC Bank resulting in a smaller number of Manual efforts.
Best Team Player: Created and implemented a new template for our audit project which was extensively used by the auditors, reviewers all over PAN India under HDFC Bank.
Performer of the Month Award for the Client (Transunion CIBIL).
Star Service Award from Client to Deliver the Best Quality Product (Transunion CIBIL).
Rising Star Performer in CAP/CTM Team (ANZ Bank).
Personal Information
Date of Birth: 27th January, 1991.
Father's Name: Rajendra Mahadev Panchal.
Address: Room No. 504, Wing 3E, New Dindoshi Vrundavan CHS, Beside Atharv CHS, Near Infiniti IT Park, Goregaon (East), Mumbai, Maharashtra, India - 400 065.