ROHAN ROBIN
Thiruvananthapuram
Summary
Dynamic business development leader with a proven track record, excelling in strategic planning and customer relationship management. Successfully built a high-performing tele-sales team, achieving 100% quality targets and fostering a culture of continuous improvement. Expert in CRM systems and adept at problem-solving to drive sales growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead - Demand Qualification/ Tele - Sales
KoloApp Technologies Pvt Ltd
01.2025 - Current
- Built the entire tele-sales team from scratch.
- Managed Qualified Lead (QL) metrics.
- Led a team of 10, fostering a collaborative environment to boost productivity and morale.
- Coached and mentored team members, promoting professional development and high-performance culture.
- Trained and mentored employees to maximise team performance.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Managed and maintained CRM (Lead Squared, C-Zentrix, Fresh Sales) systems to track interactions and sales.
- Evaluated team performance and conducted regular team meetings to provide constructive feedback to improve daily goal achievement.
- Led team recruitment, conducting interviews, and onboarding.
- Expertise in tele-calling software: Ameyo, C-Zentrix.
Business Development Manager
KoloApp Technologies Pvt Ltd
03.2024 - 12.2024
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Achieved quality targets consistently (100% - 160%). Sold products worth Rs 40,000 to Rs 2 lakhs.
- Negotiated and closed deals with new clients, ensuring alignment with company pricing policies and revenue targets.
- Executed sales closures through effective communication in both virtual and direct settings.
Inside Sales Specialist
Skill-Lync
01.2023 - 02.2024
- Worked as first point of contact in India's biggest Edu-Tech company as a career counsellor and customer service consultant.
- Fostered positive and trusting client relationships resulting in 100% client satisfaction.
- Experience in selling Software Development Courses worth 2 Lakhs to 3 Lakhs.
- Experience in working with software like AMEYO and KALEYRA.
- Generate prospective customers through cold calling.
- Dealing customers directly, closing the deal on table.
- Developing sales strategies, techniques, pricing proposals, and closure.
.
Associate
FlexAbility by AMS
01.2022 - 01.2022
- Achieved service time and quality targets.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
- Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
- Sourced candidates through social media platforms, validating suitability for available positions.
- Closed long-term agreements through skilful negotiation.
Education
MBA - Marketing And HR
International School of Business And Research
Bengaluru, India12-2021
Bachelor of Science - Hospitality And Hotel Administration (IHM)
Munnar Catering College
Munnar, India04-2019
Skills
- Demand Generation
- Negotiation skills
- Team development strategies
- Process Improvement
- Market Research
- Problem-solving
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Hindi
Beginner (A1)
Certification
- Digital Skills : Digital Marketing by ACCENTURE
- From Idea to Startup
- Marketing in a digital world
- Marketing Research and Consumer Behavior
Interests
- Travel
- Automobile Enthusiasm
- Swimming
- Movies
Timeline
Lead - Demand Qualification/ Tele - Sales
KoloApp Technologies Pvt Ltd
01.2025 - Current
Business Development Manager
KoloApp Technologies Pvt Ltd
03.2024 - 12.2024
Inside Sales Specialist
Skill-Lync
01.2023 - 02.2024
Associate
FlexAbility by AMS
01.2022 - 01.2022
MBA - Marketing And HR
International School of Business And Research
Bachelor of Science - Hospitality And Hotel Administration (IHM)
Munnar Catering College
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