ROHAN SINGH
Bangalore
Summary
Results-driven Product Manager with five years of experience in developing enterprise SaaS solutions for observability and test automation. Expertise in transforming complex technical capabilities into user-centric solutions through a strong engineering background and customer focus. Proven track record in managing the complete product lifecycle, delivering measurable business outcomes via strategic product development and user engagement.
Overview
6
6
years of professional experience
Work History
Product Manager
Rakuten India Private Limited
Bangalore
04.2022 - Current
- Launched role-based access control (RBAC), increasing active user adoption by approximately 30% among internal engineering teams.
- Improved activation rate by 18% through identification of onboarding drop-offs and implementation of workflow simplifications.
- Collaborated with engineering to redesign alerting workflows, reducing noise and enhancing signal quality for on-call teams.
- Identified root-cause diagnosis delays as a bottleneck, prioritizing cross-signal correlation to reduce mean time to diagnosis and improve incident resolution efficiency.
- Executed over 50 product demos and training sessions, facilitating go-to-market strategies and contributing to approximately 40% revenue growth.
- Collaborated with cross-functional teams and conducted market research to define product roadmaps and identify customer needs and trends.
- Led roll-out of test case management capabilities, increasing platform engagement by 20% within the testing automation platform.
- Introduced model-based and GUI recorder-based automation features, driving 30% growth in feature adoption.
Software Developer Engineer 1
Rakuten India Private Limited
Bangalore
07.2021 - 06.2022
- Led backend development of API automation microservices, increasing execution efficiency by 40%.
- Built front-end and backend modules for TAP platform, boosting user satisfaction by 30% and reducing load times by 40%.
- Managed team of 10 to implement ProTask application, enhancing daily productivity.
- Orchestrated launch of ProTask application, resulting in adoption by HR teams and 8 departments.
- Provided QA support that improved application quality and reliability, reducing bug reports by 35%.
Associate Software Engineer
Rakuten India Private Limited
Bangalore
08.2020 - 07.2021
- Developed user interface for SaaS platform and streamlined onboarding process and customer support.
- Built User Interface for SaaS platform and managed onboarding and customer support.
- Conducted R&D and implemented product improvements, enhancing overall functionality.
Software Developer Engineer Intern
Rakuten India Private Limited
Bangalore
01.2020 - 08.2020
- Developed QR-based login to improve cross-platform accessibility, increasing user convenience and security.
- Designed and implemented multi-platform notification system, integrating Hike, Viber, and WhatsApp for streamlined communication.
- Developed scalable applications using Java and Spring framework.
Education
Bachelor's of Engineering - Electrical and Electronics Engineering
Rashtreeya Vidyalaya College of Engineering (RVCE)
Bengaluru06-2020
Skills
- Product management and roadmapping
- Product strategy
- Feature prioritization
- Market analysis
- Agile delivery
- A/B testing
- APIs and REST
- Basic SQL
- Selenium and Postman
- Jira and Confluence
- Figma and Excel
- Cross-functional collaboration
- Customer engagement
- Consumer mindset
- Leadership skills
- Communication proficiency
Affiliations
- Represented TAP at the ETCIO conferences in Pune and Goa, highlighting its innovative features and benefits.
- Was one of the core speakers at an In-Office conference on TAP and Testing as a Service.
- Scrum Master Certification and Agile Certification - Udemy (2024).
- Received six Excellence Awards (SPOT awards) for outstanding contributions to my projects.
Timeline
Product Manager
Rakuten India Private Limited
04.2022 - Current
Software Developer Engineer 1
Rakuten India Private Limited
07.2021 - 06.2022
Associate Software Engineer
Rakuten India Private Limited
08.2020 - 07.2021
Software Developer Engineer Intern
Rakuten India Private Limited
01.2020 - 08.2020
Bachelor's of Engineering - Electrical and Electronics Engineering
Rashtreeya Vidyalaya College of Engineering (RVCE)