Rohan Soni
Thane
Summary
Dynamic business development professional with a proven track record of driving revenue growth and expanding market presence across various channels. Skilled in strategic team building and performance management, enabling high-functioning teams to achieve operational excellence. Expertise in customer relations and operations management, cultivates strong vendor partnerships that enhance service delivery. Committed to utilizing these competencies to propel market share and support strategic growth initiatives.
Overview
7
7
years of professional experience
Work History
Manager - Franchisee Lead
VODAFONE IDEA LIMITED
01.2024 - Current
- Responsible for overall Channel Management & operations including sales, service and revenue generation of Franchise stores (13 stores) in assigned Zone
- Ensuring and monitoring quality of acquisition through allocated Point of sales
- Coaching and mentoring channel partners for efficient operations, quality of service and higher ROI (Return on investment)
- Driving different product lines through allocated channels- DSA (Tele calling Setup), Field sales executives, VMS (Vodafone mini stores) to ensure higher ARPU (Average revenue per user)
- Recruiting, training & coaching new executives at different channels
- Executing local level marketing activities & schemes in order to maintain higher mindshare & selling of different product mix
- Monitoring competitor activities, key accounts, market trends, opportunities and prospects and forming strategies to convert the same in consultation with Area Retail Lead / VMS Lead
- Developing and expanding into new markets to increase overall business and achieve desired penetration
- Identifying, selecting and onboarding new partners at specific locations identified through deep market research for expansion of franchise model in designated zone
- Driving B2B business for company through various cohorts through competition account mapping, account development and resolution of existing service issues
Store / Catchment Manager D2C
BHARTI AIRTEL
07.2021 - 01.2024
- Responsible for smooth and efficient operations of Four Channels (CRO, XFE, SOHO, ILMS) at assigned Catchment territory
- Coaching and guiding sales associates for product knowledge, selling techniques (Sales Pitch, Cross selling), Daily productivity, and NET PROMOTORS SCORE in order to enhance customer experience and provide overall productivity to the organization
- Recruited new employees with training and HR Team
- Coordination with departments such as Engineering, Customer experience, compliance, Finance for smooth customer experience
- Trained existing employees to maximize team performance via cross & Suggestive selling of Airtel LOB's
- Establishing healthy relation with existing Customers, Society signatories, SME Business heads to understand and minimize Service gaps in order to provide best in class service
- Developed and maintained relationships with customers and suppliers through account development
- Maximized performance by monitoring daily activities and mentoring team members
Sales & Marketing INTERN
Crosscreativez
08.2020 - 09.2020
- Approaching hot leads given by CEO for conversion and closure
- Performing SPANCO model for each potential customer to generate revenue
- Target achieved within first 10 days of introduction to the services of crosscreativez
SALES & MARKETING INTERN
Times Internet
06.2020 - 08.2020
- Responsible for competition mapping in the assigned territory (Hyderabad)
- Gathering Data of potentially clients and informing them about Times propositions
- Approaching HR panels through various channels and offering them the CSR service by Driving awareness campaign on Radio Mirchi in Collaboration with RJ NAVED
Assistant Steward
The Oberoi Mumbai
07.2017 - 01.2019
- Responsible for overall dining experience of guests coming in
- Suggestive selling, Upselling, educating customers on different food and beverages to enhance experience
- Inventory management, requisition as per requirement & Responsible for stock audits Received 'Most Sincere Team Member Award' during induction program for active participation among 80 colleagues
Education
PDGM - MARKETING
ITM BUSINESS SCHOOL
NAVI MUMBAI07.2021
B.Sc. - HOSPITALITY STUDIES
Sheila Raheja Institute of Hotel Management
Bandra07.2017
H.Sc. - BIOLOGY SCIENCE/PHYSICAL EDUCATION
D.A.V. HZL Sr Sec School
RAJSAMAND, Rajasthan01.2014
Skills
- Sales management
- Team building
- Customer Relations
- Problem-solving aptitude
- Revenue Growth
- Business Expansion
- Operations Management
- Performance reviewing
- Communication Skills
- Employee Training
- Vendor Management
- Negotiation
Languages
English (Fluent)
Hindi (Fluent)
Marwari (Fluent)
Marathi (Intermediate)
Hobbies and Interests
- Cooking
- Photography
- Travelling
Timeline
Manager - Franchisee Lead
VODAFONE IDEA LIMITED
01.2024 - Current
Store / Catchment Manager D2C
BHARTI AIRTEL
07.2021 - 01.2024
Sales & Marketing INTERN
Crosscreativez
08.2020 - 09.2020
SALES & MARKETING INTERN
Times Internet
06.2020 - 08.2020
Assistant Steward
The Oberoi Mumbai
07.2017 - 01.2019
PDGM - MARKETING
ITM BUSINESS SCHOOL
B.Sc. - HOSPITALITY STUDIES
Sheila Raheja Institute of Hotel Management
H.Sc. - BIOLOGY SCIENCE/PHYSICAL EDUCATION
D.A.V. HZL Sr Sec School
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