Rohan Supugade
Bhayandar
Summary
I am associated with the Finance Industry since 2016, having experience in Lead Generation, Customer Service, and Team Management. I want to expand my knowledge in the best interest of the organization and self.
Overview
10
10
years of professional experience
Work History
Lead Virtual Relationship Manager
Mintifi Finserv Pvt Ltd
09.2021 - Current
- Duration: 4 years
- Leading a team responsible for Customer Support, Sales, and Renewals, managing a portfolio of assigned customers to maintain and grow Assets Under Management (AUM), Soft Collections and Renewals.
- Handling customer complaints received through multiple channels, including Nodal Officer and RBI portals, ensuring timely and satisfactory resolution.
- Overseeing team performance, ensuring productivity targets, service quality, and compliance standards are met.
- Driving cross-functional coordination to enhance customer satisfaction, improve retention, and identify opportunities for upselling and cross-selling.
- Managing escalations, ensuring swift resolution while maintaining professional communication.
Customer Service
NeoGrowth Credit Pvt Ltd
04.2018 - 09.2021
- Handle escalations and complaints received from various sources like Branch, Helpdesk, Regulatory, Complaint IDs, and customers.
- Resolve queries and concerns raised by customers and internal stakeholders promptly and accurately.
- Prepare for customer inquiries by studying products, services, and customer service processes.
- Recommend process improvements, identify new product and service applications.
- Ensure all customer requests and complaints are responded to in a timely and professional manner.
- Follow up and track customer inquiries, achieving productivity standards and goals while maintaining the highest level of service.
Lead Generation Executive
Kankei Relationships and Marketing Pvt Ltd
01.2016 - 10.2017
- Generate leads and educate customers about new products & benefits.
- Introduce customers to latest offers and schemes.
- Collect and pass on lead intelligence to sales and track progress.
- Arrange field visits for sales teams.
- Maintain compliance guidelines and performance parameters.
- Maintain product, process, and system knowledge.
Education
H.S.C -
Maharashtra Board
S.S.C -
Maharashtra Board
B.Sc. IT -
Pravin Patil Polytechnic College of Diploma and Engineering
Skills
- Critical Thinking
- Quick Learning
- Flexible/Dependable
- Knowledge of MS Office (Word, Excel)
- Basic Computer Skills
Disclaimer
I hereby declare that the above information submitted by me is true and original to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Marathi
Upper Intermediate
B2
Timeline
Lead Virtual Relationship Manager
Mintifi Finserv Pvt Ltd
09.2021 - Current
Customer Service
NeoGrowth Credit Pvt Ltd
04.2018 - 09.2021
Lead Generation Executive
Kankei Relationships and Marketing Pvt Ltd
01.2016 - 10.2017
H.S.C -
Maharashtra Board
S.S.C -
Maharashtra Board
B.Sc. IT -
Pravin Patil Polytechnic College of Diploma and Engineering