Rohan Tambe

• In a dynamic and fact paced team, executing the end-to-end management of 20+ e-commerce stores for renowned domestic and global brands like Schneider Electric, Haldiram's, SS Cricket, Baidyanath, Navneet, CCD, and PnG. Responsible for overall direction, planning, coordination, implementation, execution and optimizing e-commerce websites, ultimately boosting revenue.
• Managed day-to-day operations, monitored project scope, performance, and initiated corrective actions for multiple projects.
• Maintained effective communication with project stakeholders, including clients, designers, management, vendors, and development teams.
• Constantly identifying solutions and communicating opportunities resulting in revenue growth by more than 100%.
• Led website upgrade project for Haldirams improved conversions by 156% and reduced Bounce rate by 40%.
• Assisted in employee recruitment, interviewing, training, and conflict resolution.
• Additional responsibilities included vendor management, e-commerce solution pitching, mentorship, and training sessions
• Successfully worked on sensitive project for closure of 18 non-profitable accounts with seamless migration, retaining 3 accounts contributing 24% of additional revenue.
• Coordinated with third-party solutions such as payment gateways, shipment partners, and messaging platforms.

Achievements:

• Received unsolicited testimonial for record-breaking project execution in just 4 weeks.
• Received testimonial for proactive support and effective communication during account closure.

• Working closely with CEO to build Ecommerce Team and define business strategies to have sustainable business model.
• Creating a Product Journey for E-Commerce Users, handling customer analytics, and ETL using Google Data Studio
• Recruiting a team of Sales managers, MIS, and Team leaders to support the growth of the vertical
• Reducing process bottlenecks by training and coaching employees on Agile and lean framework strategies to reduce overall TAT of Order processing from 3 to 1.2 days.
• Developing an agent productivity dashboard for live KPI monitoring and to improve agent productivity.
• Developed an inbound dashboard to improve pickup rates from 61% to 87%, ultimately improving overall NPS by 15%
• Improving delivery% from 45% to 86% and repeat user% from 18% to 70%
• Handling Key accounts to increase the product portfolio and manage the day-to-day requirements

• Worked in a Core Team with CEO and COO to develop retail and B2C vertical
• Engaged in recruiting and training resources for city wide operations
• Co-ordinating with cross functional teams like marketing and Product to fulfill the customer's requirements.
• Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
• Developed a logistics mapping system to manage B2B, B2C, & B2B2C supply chains to reduce the burn rate by 15% per month.
• Deployed efficient supply chain system to reduce wastage from 120 kg per day to 5kg per day

• Developed business in newly acquired territory (Mumbai) and growing it from annual sales of 2.25 crore to 5.8 crore within 1 year
• Maintained regular connections with key accounts to increase revenue by positioning new products and cross-selling services
• Built relationships with customers and the community to have 60% repeat business.

• Leading Vendor negotiation for project cost, delivery schedule & Techno Commercial aspects
• Collaborated with clients, engineers, contractors on projects to have cost reduction of around 5% on total project cost.