Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rohan Tengse

Dombivli

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Senior Executive (ORM)

Hexaware BPS
Ghansoli
01.2024 - Current
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

ORM (Checker)

EOS Globe
Airoli
04.2021 - 01.2024
  • Company Overview: ORM (Checker) for a recognized stock broking company
  • Approved and monitored the responses posted on social media platforms for a recognized stock broking company
  • Audited the sentiments, classifications entered by maker
  • Handled 360 degree queries of users about account opening, trades, features etc
  • Taken appropriate actions during crisis situations
  • Tracked customer complaints and followed up to ensure resolution was achieved
  • Delivered continuous training to associates to maximize performance and customer relations skills
  • Communicated effectively with team members to ensure timely response times for customers
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue
  • ORM (Checker) for a recognized stock broking company

Senior Executive

Hexaware BPS
Ghansoli
07.2017 - 02.2020
  • Company Overview: Senior Executive role focused on customer service
  • Ensured all customer inquiries were handled in accordance with company standards and regulations
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings
  • Addressed customer inquiries to increase customer satisfaction ratings
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers
  • Senior Executive role focused on customer service

Education

BBA -

Amrita Vishwa Vidyapeetham
Amritapuri, Kerala
05-2024

Skills

  • Customer Service
  • Issue Resolution
  • Data Documentation
  • Data Verification
  • Quality Assurance
  • Social media management

Languages

  • Marathi, First Language
  • English, C1 Advanced
  • Hindi, B2 Upper Intermediate

Timeline

Senior Executive (ORM)

Hexaware BPS
01.2024 - Current

ORM (Checker)

EOS Globe
04.2021 - 01.2024

Senior Executive

Hexaware BPS
07.2017 - 02.2020

BBA -

Amrita Vishwa Vidyapeetham

Similar Profiles

CREATE PROFILE
Rohan Tengse