Rohan Thakur
Chalet, Sub-distt. Ghanari , District- Una , Himachal Pradesh,
Summary
Detail-oriented Care Coordinator with expertise in customer relationship management, effective communication, and data documentation. Proven ability to enhance customer experiences and streamline administrative processes.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Patient Coordinator
5-tek Medical
Mohali
02.2025 - 11.2025
- Coordinated patient appointments and managed scheduling for medical consultations.
- Communicated with patients regarding treatment plans and insurance information.
- Verified patient information and maintained accurate electronic health records.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
Customer Support Specialist
Teleperformance (international sec. 74a)
Mohali
10.2022 - 11.2024
- Provided assistance to customers via phone and chat support.
- Resolved customer inquiries using company knowledge base and resources.
- Documented customer interactions in the customer relationship management system.
- Collaborated with team members to improve response time and service quality.
- Trained new team members on customer support protocols and tools.
Education
Government Sen. Sec. School
Daulatpur, Himachal PradeshSkills
- Customer relationship management
- Data documentation
- Effective communication
- Time management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Patient Coordinator
5-tek Medical
02.2025 - 11.2025
Customer Support Specialist
Teleperformance (international sec. 74a)
10.2022 - 11.2024
Government Sen. Sec. School