J V ROHAN

Worked in the Front Office department in Raintree Hotel, where I learnt the basics of check-in and check-out and the process of making room keys in PMS (Protel).

Familiarized with detailed organization of registration cards according to Room Numbers.

Produced high quality communications for internal and external use.

Provided clerical support, addressing routine and special requirements of guests.

Reported back to instructor and front office manager on a day-to-day basis for assignment of daily tasks and responsibilities.

Handled incoming telephone calls and also managed the front office desk independently in shift duties.

Worked in the Front Office Department in Hotel Maris in Chennai.

Answered all internal and external calls and responded to guest queries.

Observed and learnt their Guest Check in and Check out process.

Also worked in the Housekeeping Linen Room where I learnt their process of recording Linen in and Linen out.

Also spent a lot of time interacting with other staff to gain a better understanding of their daily activities in the House keeping department.