Rohan Patel

I am working as a Global Reference Data Process Governance Lead and there are 6 Process Experts who are reporting to me directly and I also collaborate with Ops Directors from Data Ops to Client Ops. There are 2000+ Data Processing Specialists across 78 Countries , working in Reference Data process

• Develop and implement policies, procedures, and standards for reference data process governance, in alignment with the company's vision and goals
• Monitor and evaluate the performance and quality of reference data processes, using metrics, reports, and audits
• Identify and resolve any issues or risks that may affect the reference data process governance, such as data quality, security, or availability
• Collaborate with other senior managers, stakeholders, and customers to ensure alignment and coordination of reference data process governance across the organization
• Research and implement new technologies, tools, and methodologies to enhance reference data process governance and support business growth
• Completed Lean Six Sigma Green Belt for successful deployment of Standardization Program

As a Reference Data Process Expert, I was responsible for ensuring the quality and compliance of reference data processes across Malaysia and India (28 Countries) consist of 1000+ Data processing specialists. I work closely with the Global Process Governance Lead and other Process Experts to develop and implement best practices, standards, and policies for reference data process governance.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised processes to boost long-term business success and increase profit levels.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

During this period I have performed d ual roles: Process Expert as well as establish a completely new team for Project Management which is a combination of Process Experts as well as Fresh to corporate. There were 28 Process Associates who directly reports to me.

• Coached newly hired employees and interns while observing progress and delegating tasks.
• Interfaced with area teams to verify application of technical details.
• Created process simulations to test operational outcomes without causing service disruptions.

Under this role I was responsible for West and East European countries Reference Data Process (34 Countries) + Malaysia Based Asia Pacific Countries (7 Countries) and support the transition from vendor to in house . Onsite support for Estonia and Greece for the process training and coaching

• Altered or reengineered process to automate or improve process inefficiencies.
• Summarized detailed requirements into digestible, fluid messages tailored for multiple levels of organization.
• Identified process improvement opportunities using Six Sigma techniques such as FMEA, Process Mapping etc.
• Facilitated sessions to drive decision-making process for key business objectives.

Under this role I was dedicated to work for Nielsen India Private Limited as Reference Data Process Expert. Lead the team of 15 Process SMEs for Reference Data.

• On Site support to Nielsen's team at Turkey, Ukraine and Russia and coach them about the Reference Data functionalities
• Collaborate with other senior managers, stakeholders, and customers to ensure alignment and coordination of reference data process governance across the organization
• Train the new associates and making sure quality and productivity should match with the client expectations
• First contact point for any functionality queries or end client issues

Under this role I have start learning the Reference Data application used in Nielsen Account and become a Certified Trainer from Nielsen Reference Data Global Application and taking care of training and coaching as well as Process Deployment for all Western Europe Countries (8 Countries) consist of 500+ Data Processing Specialists

This is one of the strategic transition from non-standardized way of working to one single global application

• Met month-end reporting objectives and deadlines.
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.