Jashanpreet Singh

• Responsible for Oracle Digital Assistant (ODA) Platform as Sr. Product Manager to lead Platform Modernization with Generative AI capabilities, New Messaging Channels, SDK, Contact Center AI (CCAI), and Multi-channel Messaging Services
• Responsible for Product Strategy and planning, Roadmap building, and release planning for all responsible areas
• Responsible for enhancing the existing ODA platform to a pure next-generation Generative AI-based Assistant platform
• Driving new features on SDKs and existing channels to make the user interaction as well as developer experience much smoother
• Currently leading the ODA Copilot Stack based on Generative AI which allows the ODA developers to build Copilot Experiences seamlessly for their application using ODA (and LLM)
• Responsible for building product specifications and PRDs with detailed research, which also includes Feature Design aspects like MVP features, Hills, Designing To-be journeys, and deriving the user stories.
• Cross-team management for various feature planning
• Driving Customer LA programs to validate new features and accommodating feedback on products
• Currently leading the Generative AI modernization for Oracle Healthcare products such as Cerner and building the strategy and roadmap.
• Responsible for driving monetization of new launch API-based messaging services, and channels
• Provided training and support to outbound PM and sales team members
• Stakeholder management to drive new initiatives like CCAI, messaging services, and new Channels like Apple Messaging for Business, RCS, and WhatsApp Business chat
• Collaborated with engineering and other LOB executives to drive product development
• Conducting user behavior & market research to accumulate product usage trends and market trends

• Product Management from Scratch for a conversational AI platform called HUMONICS (now Call-AI)
• Product Portfolio Management: Conversational AI (Text/Voice)
• Product Roadmap Building: New Feature Planning, Use cases Building
• Product Marketing Strategy
• Product Release Cycle Management: Major Quarterly Release and Minor Monthly Release
• Pre-Sales Activities: Building Solutions for Clients to digitize their Business process through Virtual-BOTS
• Client On-Boarding
• Managing Client Project Deliverables
• Agile Development: Sprint-Based Approach based on SCRUM
• Team Management: Development, Data Science, Deployment

Additional Responsibilities:

• Responsible for Business Development (North Region) for Humonics
• Conversational AI (Chatbot/Voicebot) Product
• Responsible for New Customer Acquisition (BPO/BFSI/e-Commerce)
• Responsible for Mapping and Relationship Management with Customers
• Responsible for arranging meetings with C-Level Management for further deal movement
• Responsible for Managing Enterprise Accounts
• Building Digital Transformation Journey for Customers and helping them to automate business process
• Building Solutions & Providing Consultancy to Clients as per their requirements
• Sales Lifecycle Management: PO Release, Billing & Invoicing, Payment

• Initially Responsible for Public Cloud (AWS, Azure) solutions
• Architect-ed various Migration Solutions, Cloud Hosting Solutions, AWS Infra-support solutions for clients
• Proposed & Developed a NOC Monitoring tool for Hitachi's India NOC
• Lead the NOC Monitoring tool development under the guidance of the CTO & Solution on the Hybrid platform
• Single point of contact for conducting presentations & demo's in national - International branches of Hitachi
• Responsible for conducting POC for clients and converting opportunities into success
• Responsible for proposals and building solutions across client's infrastructure
• Successfully increased companies Services sales growth with the introduction & strategy of monitoring products
• Helped clients in automating their IT processes & Operations
• Working & Mentoring a team of Management Trainees

Additional Responsibilities:

• Working on Call Center Automation Solutions & building AI based conversational Bots using Machine Learning platforms
• Working on Cloud-based Solutions: Amazon Connect, AWS Lex, Google's DialogFlow
• Conducting POC for several use cases received from Clients and demonstrating NextGen Customer Experience through AI based Voice Bots
• Acting as Solution Architect for Call Center Automation, building proposals, and converting opportunities to PO

Achievements:

• Won the Q2 Recognition award in 2017
• Recognized by the Managing Director of Hitachi Systems Micro Clinic for results
• Awarded with Hitachi Systems headquarters trip to Japan for 2 weeks of training
• Presented Hitachi's Automation solutions on various public forums HP, Dell, and Hitachi Internal Events.