Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROHIDHA P RADHAKRISHNAN

Bangalore

Summary

Cabin crew professional with extensive experience at Air India, excelling in customer service excellence and proactive problem-solving. Recognized for enhancing guest journeys through effective communication and teamwork, while ensuring safety and compliance. Skilled in managing inflight emergencies and promoting premium services, consistently achieving high levels of passenger satisfaction.

Overview

8
8
years of professional experience

Work History

Cabin Crew

Air India
Bangalore
11.2024 - Current
  • Promptly addressed passenger enquiries during flights, delivering exceptional guest service.
  • Ensured adherence to airline service standards and safety protocols for enhanced customer experiences.
  • Promoted premium products while serving in premium cabin to elevate guest satisfaction.
  • Gained operational experience on B777 and A320/321 aircraft, supporting diverse flight operations.
  • Maintained professional grooming and engaged with passengers to enhance brand representation.

Cabin Crew

TATA SIA Airlines Ltd
Bangalore
01.2022 - 11.2024
  • Enhanced guest journeys through personalized service, aligning with premium full-service brand standards to elevate customer satisfaction.
  • Developed service recovery initiatives for dissatisfied guests, integrating feedback to enhance service quality and guest experience.
  • Trained in managing inflight medical emergencies and executing emergency evacuations effectively.
  • Promoted crew collaboration to uphold safety protocols and ensure smooth travel experiences for all passengers.

Cabin Crew

INDIGO Airlines
Bangalore
12.2017 - 01.2022
  • Enhanced customer service excellence, regulatory compliance, and cabin safety operations at Indigo.
  • Delivered exceptional experiences for first-time flyers by ensuring comfort and assistance.
  • Resolved passenger conflicts, disruptive behavior, and medical situations with clarity and composure, ensuring a safe and pleasant travel experience.
  • Conducted pre-flight briefings to align crew on roles and service flow
  • Gained training on A320/A321 aircraft to enhance operational knowledge.

Education

B.Com -

BangaloreUniversity
Bangalore
01-2017

Intermediate -

CentralBoardofSecondary Education
Bangalore
01-2014

Skills

  • Safety procedures
  • Customer service excellence
  • Teamwork and collaboration
  • Effective communication
  • Flexibility and adaptability
  • Organizational capabilities
  • Performance focus
  • Proactive thinking
  • Strategic decision-making
  • Cultural competence

Accomplishments

  • Best grooming star and best fab debut.
  • Recognized for consistently positive feedback and exceptional service.

Timeline

Cabin Crew

Air India
11.2024 - Current

Cabin Crew

TATA SIA Airlines Ltd
01.2022 - 11.2024

Cabin Crew

INDIGO Airlines
12.2017 - 01.2022

B.Com -

BangaloreUniversity

Intermediate -

CentralBoardofSecondary Education
ROHIDHA P RADHAKRISHNAN