ROHIN S
Bengaluru
Summary
Highly motivated professional with over 2 years of combined experience in technical and aviation industries, complemented by a background in aerospace engineering. Proven ability to excel in dynamic and fast-paced environments, leveraging strong analytical and problem-solving skills to interpret complex data sets and deliver actionable insights. Technically proficient and adaptable, with a commitment to continuous learning and innovation. Skilled in data analysis, predictive modeling, and strategic planning to support business objectives and drive impactful outcomes. Seeking to transition into a data or business analyst role where these transferable skills can contribute to organizational success and innovation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technical process Specialist
Infosys
09.2024 - Current
- Conducted root cause analysis of technical issues to identify key drivers of incidents, utilizing data to propose and implement resolutions that minimized system downtime and enhanced operational efficiency.
- Generated detailed reports and dashboards to communicate findings to stakeholders, supporting data-informed decision-making.
- Managed user account data and configurations in enterprise systems (e.g., Active Directory), ensuring seamless operations and access control compliance.
- Monitored and analyzed workstation configurations and enterprise application performance, providing recommendations to optimize workflows and improve end-user experience.
Flight Manager
Indigo Airlines
09.2023 - 02.2024
- Used to manage up to 8 flights in a day
- Prepared flight documents for the pilots and also worked in flight dispatch
- Handled confidential documents and maintained their proper organization
- Coordinated with engineering team too check all technical aspects of the flight
Engineer
Concentrix (Microsoft)
07.2022 - 08.2023
- Engaged with over 50 clients monthly to identify pain points and delivered resolutions, reducing issue resolution time by 40% and boosting customer satisfaction scores by 25%
- Directed the maintenance and performance testing of Surface laptops, identifying and resolving issues, which improved device efficiency by 5% and reduced downtime by 10% over a 6-month period
- Also got highest performing team award for 2 months
Education
Bachelor of Technology - Aerospace Engineering
M S RAMAIAH UNIVERSITY OF APPLIED SCIENCES
07-2022
Skills
- Power BI
- SQL Database Management
- Skilled in Utilizing Microsoft Office Tools
- Prioritization and Scheduling
- Team Leadership
- Effective Communication
- Critical Thinking
- Project Management
Certification
- Power BI Business Intelligence – Udemy
- Power BI Data Analyst Associate Certification – Microsoft.
- SQL – Udemy
Languages
English
Malayalam
Hindi
Tamil
Timeline
Senior Technical process Specialist
Infosys
09.2024 - Current
Flight Manager
Indigo Airlines
09.2023 - 02.2024
Engineer
Concentrix (Microsoft)
07.2022 - 08.2023
Bachelor of Technology - Aerospace Engineering
M S RAMAIAH UNIVERSITY OF APPLIED SCIENCES
Similar Profiles
Ved ShuklaVed Shukla
Senior System Engineer at InfosysSenior System Engineer at Infosys
ASMITA KULKARNIASMITA KULKARNI
Consultant at InfosysConsultant at Infosys
Akshat YadavAkshat Yadav
Technology Lead-US at InfosysTechnology Lead-US at Infosys