ROHINI B

Working as an cloud support provider in Lenovo providing l2 level of support and Troubleshooting to all the miicrosoft products for global customers world wilde including IAAS ,PAAS,

1.Skilled IT specialist with experience as an Azure Administrator, capable of managing large-scale enterprise applications on Windows and Linux VMs in the Azure environment.
2.Proficient in decommissioning Azure resources, creating storage accounts, and setting up virtual networks according to business needs.
3. Proficient in troubleshooting Linux related issues
4.Maintained the availability of VM's on azure assisted customers with RDP ,VM no-boot, VM reboot issues and provided root cause analysis to customers.
5.Strong Knowledge of networking concepts including ,virtual networking, load balancing and firewall configurations
6.. Responsible for providing Level 2 support for Azure-related incidents. My duties included troubleshooting issues and ensuring timely resolution.
7.Experience in implementing and managing Azure Prisma cloud solutions.
8..Developed automation scripts using PowerShell to streamline common operational tasks, leading to increased operational efficiency and reduced manual intervention
9.Skilled in implementing Azure policies to ensure security compliance and cost optimization.
10.Troubleshooting complex issues to minimize downtime and optimize performance.
11.Closing the tickets with in the SLA time and Monitoring the SLA