Rohini Dwarakanath

• Managing vendor onboarding & maintenance, Supply base & service sourcing SCoE teams
• Supporting ERP migration activities
• Mentoring & execution of Supplier termination of purchase & payment capstone project - Process Design & Stakeholder Engagement, STOP Workflow revision, Go-Live & Adoption, training, communication & dashboard development
• Process optimization -Supporting process enhancement Projects – payment terms process revision, tariff implementation (BPA level).
• Internal and external audit support.

Key accomplishments:

• 2 Impact Awards – ERP migration project support for Phase 2 & 3
• GE Healthcare Star Award for robust & effective delivery of supplier purchase & payment termination - process streamlining

• Directed 10+ client-specific sales solutions and process engineering projects, resulting in improved client engagement and satisfaction.
• Designed AS-IS and TO-BE processes, identifying automation potential in routine tasks and implementing Robotic Process Automation (RPA) for optimized workflows.
• Conducted feasibility studies and benefit analyses for RPA projects, enabling clients to adopt automation strategies and improve operational efficiency.
• Benefits: Increased client satisfaction identified and implemented RPA opportunities and streamlined business operations.

• Successfully managed a CEO-initiated project ranked among the Top 5 goals of the organization, driving productivity and quality improvements while enhancing junior employees' leadership skills.
• Facilitated over 30+ Time & Motion (T&M) studies and Value Stream Mapping (VSM) sessions across various processes, helping to identify Value-Added (VA) and Non-Value-Added (NVA) activities and improve capacity planning.
• Launched the KAIZEN Employee Innovation Program, fostering employee-driven innovations and continuous improvement initiatives.
• Benefits: Improved organizational performance, empowered junior employees to take on leadership roles, and enhanced strategic decision-making through data analytics.

• Data analytics support to Technical Operation managers & service productivity team for review with Techs Ops GM & service director.
• Monitor & publish metric dashboards relevant to Service team projects [PGTH, Connectivity Ops dashboard, High value parts analysis, Modality performance, Cost to service etc]
• Projects:
• GE professional maintenance: Metrics dashboard to monitor critical service metrics to improve customer satisfaction (Remote connectivity, PGTH metrics etc) with projected annual savings $500K annually
• PGTH compliance enhancement: Proactive monitoring of PGTH parameters using an equipment and enable proactive actions from field team to reduce part consumption & downtime.
• Drive Part Quality Improvement for FOA/FOI: Conducted trainings across various service team branches in India to improve the FOA/FOI declaration process. Track the FOA/FOI data and co-ordinate with SPOCs for respective modalities to drive part quality improvements, using RCA done by technical team on the part quality issues.
• Benefits: Streamlined reporting processes, enhanced operational visibility, and contributed for part quality improvement opportunities.

• Successfully transitioned the Space, Range & Display (SRD) process to the Indian team, establishing detailed process metrics and governance frameworks to ensure smooth operation.
• Administered employee innovation programs, encouraging team-led initiatives to improve operations and drive innovation.
• Improved operational accuracy and queue management, directly impacting sales performance across various categories.
• Created and published organizational metrics to monitor and enhance overall efficiency.
• Benefits: Streamlined SRD processes, increased sales accuracy, fostered a culture of innovation, and improved operational efficiency.

• Managed a team of 38 executives, ensuring efficient claims adjudication and achieving high levels of accuracy in claim processing.
• Conducted training sessions to improve team competency in medical insurance processes, boosting overall productivity.
• Oversaw production planning, inventory management, and capacity planning to ensure seamless operations across the team.
• Benefits: Enhanced team productivity, improved claim processing timelines, and ensured efficient capacity utilization.