Over 19 years of IT experience spanning Business Engagement, Integration Architecture, Solution Design, Business Analysis, and Project/Program Management. Customer-focused professional offering proactive leadership and seamless working with cross-functional and technical teams to lead regional and global programs. Expertise in AI/ML and Generative AI technologies, including RPA, Communication Mining and Integration products like SAP PI, IBM MQ and MFT. Strong leader and analytical problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgement to positively impact company success. Proficient in vendor/stakeholder and budget management. Committed to continuous learning and innovation, and driving strategic outcomes through adaptability and teamwork.