Rohini Kadam

Overview

• Managed and nurtured client relationships, ensuring regular updates on debt management progress.
• Developed and implemented efficient repayment strategies, assisting clients in becoming debt-free.
• Provided protection to clients from harassment by collection agencies.
• Mitigated risks of legal actions by banks and NBFCs related to non-repayment of unsecured loans and credit card dues.

Key Responsibilities

• Provided regular updates to clients on their debt management progress and any changes, ensuring clarity and timely communication.
• Coordinated with debtors and creditors to facilitate smooth payments and settlement processes.
• Ensured debts were managed and paid efficiently, leading to a reduction in outstanding balances, and assisting clients in achieving debt-free status.
• Taking care of client-facing harassment and coordinating with the Legal Team to help them be protected from creditors.

Achievements

• Meeting the monthly targets for maximum client retention.
• Top 3 among the 15 agents in the Customer Care Team for client retention.