Rohini Prasannakumar Nair
Gujarat
Summary
Accomplished Senior Business Intelligence Analyst with a proven track record in billing accuracy, legal compliance, and technical support. Expertise in managing customer queries and processing complex transactions with a focus on operational efficiency. Results-driven professional with extensive experience in team leadership and logistics coordination. Known for mentoring new staff and implementing support initiatives, contributing to improved team effectiveness and customer satisfaction in fast-paced environments. Detail-oriented analyst specializing in billing operations and technical problem-solving. Demonstrated ability to oversee operations and ensure legal compliance while enhancing customer support processes to drive satisfaction and reliability. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Senior Business Intelligence Analyst
Sieva Networks Solution Private Limited, California, USA (Remote PST)
California (Work From Home)
03.2022 - Current
Billing & Financial Operations: Managed customer billing queries and processed payment adjustments, refunds, and cancellations using Stripe, with a focus on accuracy and compliance.
Technical Support: Provided timely resolutions to customer support tickets via Zendesk, improving user satisfaction and product reliability.
Shipping & Order Management: Oversaw order creation, shipment, and returns, utilizing Pirate Ship and an in-house job scheduler. Ensured prompt deliveries and coordinated logistics efficiently.
Legal Compliance: Processed subpoenas/legal tickets, ensuring adherence to legal protocols and confidentiality.
Team Leadership & Training: Trained and mentored new staff, reducing onboarding time and improving team effectiveness. Produced support initiatives with cross-functional teams.
Education
Bachelor of Commerce - Commerce & Accounting
Shah NH Commerce College
ValsadRosedale Residential School (12th CBSE)
KeralaSkills
- Microsoft Office proficiency
- Zendesk support and troubleshooting
- Training and development
- Stripe payment processing
- Compliance and adherence
- Billing accuracy
- Problem-solving
- Order Management (Amazon, Shopify)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Gujarati
Intermediate (B1)
B1
Malayalam
Beginner
A1
Timeline
Senior Business Intelligence Analyst
Sieva Networks Solution Private Limited, California, USA (Remote PST)
03.2022 - Current
Bachelor of Commerce - Commerce & Accounting
Shah NH Commerce College
Rosedale Residential School (12th CBSE)
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