ROHIT C

Ø Monitored network with the help of e-health, HPSM/ITSM, Service Now and NNMI (Network Monitoring).

Ø Delivered network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs)

Ø Managing first-level incident / problem determination and provided resolution for service incidents and queries on a 24x7 basis within the agreed service levels

Ø Working in compliance with industry best practices; monitoring network maintenance activities and ensuring prompt troubleshooting of network problems

Ø Troubleshooting of complex LAN/WAN infrastructure, including routing protocols OSPF & BGP

Ø Worked on Change Request (CR) and Problem Management (PM) with Incident management team.

Ø Ensuring timely escalation of incidents to higher levels when required and maintaining the log file for errors spotted in the network

Ø Preparing the network maintenance activity report on daily, weekly and monthly basis

Ø Logging the tickets for Router hardware issues with Enterprise Service (ES) Team and following up with ES Team for faster resolution.

Ø Consulting end-users in determining various network improvement needs based on system functional requirements

Ø Ensuring timely escalation of incidents to higher levels when required and maintaining the log file for errors spotted in the network

Ø Support Network Infrastructure Including Network Monitoring & Liaised with the clients and vendors when required

Ø Member of the team engaged in managing preventive maintenance to adjust, maintain and improve network performance

Ø Some of the maintenance and troubleshoot activity with stacking, with both Aruba and cisco devices

Ø Working with lan switching technology also giving the internal network support to employees

Ø Monitoring network performance using WhatsApp gold to mitigate end-to-end network device performance issues

Ø Performing maintenance, backups and system upgrades including service packs, patches, issues raised by clients