Rohit Chopra
Summary
To describe myself in a nutshell; I am a, Diploma holder in Training & Development from ISTD New Delhi, Certified Trainer from IIBF Mumbai & NIBM Pune with around 14 years of experience in Training and Development and more than 20 years in BFSI sector. Hold functional prudence in business strategy development & implementation, executing business plans, aligning business activities to the vision & strategy of the organization. I have been pivotal in training in BFS, sales and marketing to keep the skill level of the workforce up to date, content development, assessing performances and updating on process related information. Competent in working within the large teams while managing, leading, and training them to ensure effective target achievement. I always keep in mind that “There is always scope for improvement, no matter how long you’ve been in the occupation”.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Asst Vice President -L&OD
IPB,SAS NAGAR MOHALI PUNJAB
Chandigarh
10.2024 - Current
- Responsible for guiding other trainers of the subjects in delivery
- Evaluating trainees on various parameters
- Sound knowledge of training delivery and facilitation including in virtual environments
- Developing learning assets using multiple delivery options and media
- Proven participation on Training Improvements Projects
- Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs
- Expertise- Sales training, Behaviour and soft skills training, Product knowledge training, Leadership training, Customer service, Content Development, LMS
- Conducted regular staff meetings to discuss progress on projects and initiatives.
- Identified areas for improvement within the organization and developed strategies for addressing them.
Zonal Trainer
Jana Small Finance Bank
12.2019 - 02.2022
- To manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on-the-job training phase
- Overseeing & managing the training budget along with the Training ROI
- Managing Training Operations & partnering with Operations
- Driving key initiatives & continuous improvements across the identified LOBs
- Making sure the Training VOE & Stakeholder feedback are taken care off
- Developing the Team members for future growth
- Managing attrition and ensuring the batch throughput as per the business targets and maintain healthy first pass yield (as per defined targets)
- Managing batch productivity & batch quality till the 90 days post classroom training
- Establishing and leading a review cadence, create performance benchmarks to measure and report to management
- Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary
- Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans
- Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement
- Leading a team of trainers & master trainers towards achieving laid down team goals & objectives
- Responsible for driving constant content review, analysis, and improvements where necessary
- Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc
- Leading People, Inspirational Leadership, Promoting Diversity & Inclusion as per Organisational Culture, Mentoring & Coaching Operational & Leadership values
- Improve employee retention and enhance employee engagement
- Succession Planning Qualifications & Mandatory Skills
- Developed training department and team for the zone
- Responsible for training of 2500 employees in sales, behavioural skills, product knowledge and services
Trainer/ Coach/ Facilitator (BFSI)
01.2011 - 01.2019
- Worked as Trainer and Coach for companies like NIIT, Chrysalis, Wagons, ProEdge etc
- Actively worked on projects of imparting training to leaders
- Trained senior management of various companies in BFSI
- Conducted induction trainings, refresher trainings on product knowledge, customer service, operations, and software
- Designed various programmes for managers for BFSI sector
- Trained more than 2500 employees of SBI in customer service
Various Roles in Banking
PNB,INDUSIND BANK,ICICI BANK AND AXIS BANK
01.2000 - 12.2010
- Worked in various top banks like PNB, IndusInd Bank, ICICI Bank and Axis Bank at various positions like Branch Operations Manager, Branch Head, Cluster Manager, Zonal Product Activation Manager etc.
Education
Diploma in Training and Development -
ISTD
New Delhi01.2019
Certified Trainer - Studies and classroom learning Course
IIBF
Mumbai01.2017
Post Graduation - Public Administration
Punjab University
01.1991
Graduation - Public Administration and Economics
Punjab University
Chandigarh01.1989
Skills
- Strategy
- Execution
- Management
- Change Management
- Organizational Development
- Training
- Development
- Content Development
- Performance Management
Certification
- Certificate course in AML & KYC, IIBF Mumbai, 2011
- Management Development Course, 2010
- Nurturing Talent course, 2007
- Train the Trainer, Excalibur Associates, 2001
- CAIIB, IIBF Mumbai, 1992
Projects
Enhancing Business from existing clients through Relationship Management, Undertook the project during Diploma in Training and Development with publication of report.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Asst Vice President -L&OD
IPB,SAS NAGAR MOHALI PUNJAB
10.2024 - Current
Zonal Trainer
Jana Small Finance Bank
12.2019 - 02.2022
Trainer/ Coach/ Facilitator (BFSI)
01.2011 - 01.2019
Various Roles in Banking
PNB,INDUSIND BANK,ICICI BANK AND AXIS BANK
01.2000 - 12.2010
Diploma in Training and Development -
ISTD
Certified Trainer - Studies and classroom learning Course
IIBF
Post Graduation - Public Administration
Punjab University
Graduation - Public Administration and Economics
Punjab University