Summary
Work History
Education
Skills
Languages
Timeline
Generic

Rohit Das

Bengaluru

Summary

A highly driven and enthusiastic individual with a proven track record of accomplishment in highly dynamic and challenging roles such as sales and marketing, operations, and seller services. Excellent attention to detail and ability to take the initiative and succeed in fast-paced environments.

Work History

Senior Associate

Amazon Development Center
Bengaluru
07.2019 - 02.2023
  • The role included working on live seller contacts via emails and resolving their queries
  • Worked on improving process quality and productivity through case audits and escalations
  • Co-led in-house project to improve query resolution rate

Assistant Manager

African Cargo Management
South Africa
08.2018 - 05.2019
  • Handled day-to-day operations with weekly stock verification physically
  • Managed 8 supervisors and assigned them with daily and monthly tasks
  • Provided loading manifests to supervisors to execute and verified once cargo was loaded

Relationship Officer

Ventura Securities Ltd.
Bhubaneswar
04.2015 - 05.2016
  • Was involved in Relationship Building & Management with the customer for Marketing, Sales & Services of Financial Products including their in-house software
  • Managed customers in the branch or through client visits & provided Financial/Investment
  • Generated leads and ensured fulfillment of budgetary expectations of the organization

Education

MBA - Marketing

Regenesys Business School
Johannesburg, South Africa
05.2019

Bachelor of Technology - Mechanical Engineering

NM Institute of Engineering And Technology
Bhubaneswar
05.2015

Skills

  • Operations
  • Marketing
  • Calm and Professional Under Pressure
  • Email Etiquette
  • Customer Data Confidentiality
  • Guest Satisfaction
  • Logistics
  • Exceptional Communicator
  • MS Office Proficiency
  • Customer Service and Assistance
  • Project Management
  • Guest Services
  • Verbal Communication
  • Customer Complaint Resolution
  • Complex Problem-Solving
  • Sales and Upselling
  • Microsoft Word
  • Active Listening
  • Microsoft PowerPoint
  • Microsoft Excel
  • Warehousing Functions
  • Root Cause Analysis
  • Customer Interaction
  • Training Junior Team Members
  • Customer Satisfaction
  • Livechat Messaging
  • Management Abilities
  • Problem Resolution

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Upper intermediate (B2)

Timeline

Senior Associate

Amazon Development Center
07.2019 - 02.2023

Assistant Manager

African Cargo Management
08.2018 - 05.2019

Relationship Officer

Ventura Securities Ltd.
04.2015 - 05.2016

MBA - Marketing

Regenesys Business School

Bachelor of Technology - Mechanical Engineering

NM Institute of Engineering And Technology

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Rohit Das