Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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STUTI BHOWMIK

STUTI BHOWMIK

KOLKATA

Summary

Results-driven professional with a proven track record of managing operations for the AT&T process. Skilled in process optimization, client relationship management, and ensuring service excellence. Strong analytical and communication skills, with a focus on driving continuous improvement initiatives. Collaborates effectively with cross-functional teams to deliver high-quality performance and meet client expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate

WIPRO LIMITED
Kolkata
08.2019 - Current
  • Deliver expert support for AT&T processes, ensuring exceptional B2B customer experience and resolution of complex issues.
  • Analyze and resolve technical, billing, and service-related concerns, consistently meeting performance metrics.
  • Collaborate with cross-functional teams to drive process improvements and enhance overall service quality.
  • Ensuring compliance with company policies and telecom regulations while maintaining high standards of customer satisfaction.
  • Provide training and mentorship to junior associates, enhancing team productivity and operational efficiency.

Education

Masters Of Business Administration - Information Technology Plus Management

SURESH GYAN VIHAR UNIVERSITY
Rajasthan
01.2023

Graduation[BTech - Electronics & Communications

ST. MARY'S TECHNICAL CAMPUS
Kolkata, West Bengal
01.2019

ISC - CLASS XII

LORETO CONVENT
Asansol
01.2015

ICSE - CLASS X

LORETO CONVENT
Asansol
01.2013

Skills

  • Expertise in MS Office Applications
  • Customer Support Optimization
  • Business to Business
  • Modem installation
  • Order management
  • Operations
  • IT
  • Telecommunication
  • Networking Concepts

Certification

  • IOT Workshop
  • Telos Participation in MYWBUT 2018 & 2019
  • Basic Robotics - from MYWBUT
  • BSNL Training (Industrial)
  • Embedded Training (Industrial)
  • IOT & Home Automation (Workshop)
  • Motion Controlled Robotics (Workshop)

Accomplishments

  • 8th topper in Technical Fest - 'Telos 2018', organised by MYWBUT, Kolkata from St. Mary's (3rd Year), Kolkata, awarded by MYWBUT, Kolkata
  • 7th topper in Technical Fest - 'Telos 2019', organised by MYWBUT, Kolkata from St. Mary's (4th Year), Kolkata, awarded by MYWBUT, Kolkata

Languages

English, Hindi & Bangla

Timeline

Senior Associate

WIPRO LIMITED
08.2019 - Current

Masters Of Business Administration - Information Technology Plus Management

SURESH GYAN VIHAR UNIVERSITY

Graduation[BTech - Electronics & Communications

ST. MARY'S TECHNICAL CAMPUS

ISC - CLASS XII

LORETO CONVENT

ICSE - CLASS X

LORETO CONVENT

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