Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rohit Dhakar

NPS Specialist
Jaipur,RJ

Summary

Dynamic NPS Specialist at Vaibhav Lifestyle, adept at leveraging analytical thinking and PowerBi to drive customer satisfaction improvements. Successfully led initiatives that enhanced the Net Promoter Score, collaborating cross-functionally to implement data-driven strategies. Proven track record in customer relations and quality assurance, ensuring actionable insights translate into impactful business outcomes.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

NPS Specialist

Vaibhav Lifestyle
05.2023 - Current
  • Analyze customer feedback data to uncover trends, pain points, and opportunities for improving customer satisfaction and loyalty.
  • Use historical and current data to develop insight-driven strategies and forecasts aimed at enhancing the customer experience.
  • Lead initiatives focused on improving the company’s Net Promoter Score (NPS), working closely with multiple departments to implement corrective and proactive measures.
  • Collaborate cross-functionally with product, operations, and support teams to align customer insights with actionable business improvements.
  • Monitor and follow up on stakeholder action plans to ensure accountability and track progress toward NPS goals.
  • Serve as the customer’s voice within the organization, driving strategic improvements backed by data.

Technical Associate

BioTic Vet Solutions
01.2021 - 10.2022
  • Designed and developed electronic devices including an indoor air quality monitor, hospital automation systems, and an early-stage animal health monitoring solution.
  • Conducted market and customer research to identify opportunities and guide product development.
  • Analyzed customer feedback and behavioral data to extract actionable insights and improve product relevance and user experience.
  • Led HR functions such as recruiting new staff, managing payroll, and crafting HR policies to support team growth and retention.
  • Collaborated cross-functionally to align technical development with business goals and customer needs.
  • Balanced technical execution with operational responsibilities in a dynamic, startup-like environment.

Education

B.TECH - Electronics And Communication

Poornima College of Engingeering
Jaipur
04.2001 -

Skills

Customer relations

Certification

PowerBI

Timeline

PowerBI

06-2025

Business Analyst

06-2025

NPS Specialist

Vaibhav Lifestyle
05.2023 - Current

Technical Associate

BioTic Vet Solutions
01.2021 - 10.2022

B.TECH - Electronics And Communication

Poornima College of Engingeering
04.2001 -

Similar Profiles

CREATE PROFILE
Rohit DhakarNPS Specialist