Rohit Dhomne

• Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
• Researched and compared different travel packages to ensure the best value for customers' money.
• Assisted with booking flights, hotels, rental cars and other reservations.
• Analyze customer data to determine eligibility for refunds according to company policies and procedures.
• Manage incoming requests from customers via multiple channels including phone, email, chat.
• Accurately process refunds for customers in a timely manner.

Working on GDS ( Amadeus and Saber )

• Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
• Organized flights, insurance, and accommodations for travelers according to their preferences.
• Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
• Assisted customers in selecting the best possible package with the least expense.
• Researched availability of airfare and hotel rooms using reservation systems.

Worked on amadeus and saber

• Managed travel booking.
• Worked on Amadeus like flight quotation and fare.
• Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.