ROHIT DONGARE

Project Profile: AMS Consultant & Project Lead
Model: Deloitte Shared Service
Clients: STG (Scandinavian Tobacco Group), GRIDCO, BURGERKING, DADACHANDJI GROUP (KLS, KPPL, SPPL)
Industries Served: Manufacturing, Retail, Pharma, Power Industry

Key Responsibilities as AMS Consultant:

• Managed SAP SD module across multiple clients, addressing day-to-day issues and change requests to align with business requirements.
• Led year-end activities, ensuring smooth operations and compliance for all clients.
• Addressed Output and smartform changes, resolved order-to-cash (O2C) issues, pricing discrepancies, and executed necessary configurations and customizations.

Key Responsibilities as Project Lead (STG & BURGER KING):

• Produced weekly and monthly status reports encompassing ticket trends, aging, basis activities, project requirements, and L2 support statistics.
• Oversaw AMS timesheets and financials, including reporting on cost of quality (COQ) and work in progress (WIP) to leadership.
• Acted as Transition Coordinator for BURGER KING, facilitating smooth handover of responsibilities.
• Managed change management processes, including effort estimation, approval, and billing.
• Ensured adherence to SLAs, producing breach analysis reports for review.
• Spearheaded JIRA utilization for team management, serving as a scrum lead.

Project Profile: Implementation Consultant
Industry: Retail & E-commerce

Key Responsibilities:

• Contributed to RICEF (Reports, Interfaces, Conversions, Enhancements, Forms) preparation and configuration of sales areas and functional unit testing (FUT).
• Participated in implementation design, build, organizational change management (OCM), and testing phases.
• Collaborated on data migration activities in conjunction with the Master Data Governance (MDG) team.

Project Profile: Implementation & Application Development

Client: KONE

Key Result Areas:

• Working as consultant for major CR form generate to production
• Involved in production implantation activity after deployment and taking care of any defect over there
• Good Experience with remedy force for smooth delivery in operation
• Preparing and maintaining all the requirement documents like FS, SIT
• Interacting with Super user and SDO and taking their inputs for any new requirement

Client: Caverion, Finland

Project Profile : Implementation & Post Implementation Support

• Key Result Areas:
• Playing important role as functional consultant for requirement gathering for business process
• Involved in production support for end-users by noting down the problems and giving solutions, by involving in configuration changes, as and when required
• Good Experience with ticket handling tool i.eSNOW
• Good Involvement in SLA, Beach analysis After Transition Phase
• Interacting with end-user and taking their inputs for any new requirement
• Should take care of High, Medium and Low Priority tickets without complaints
• Being a part for the transition phase of this project from Tieto to Capgemini
• Integration between Superoffice and SAP
• Good knowledge in IDOC relevant to SD, and dedicatedly looking into issue with Superoffice
• Working with billing issue in client, as per the requirement like smart form Changes, Output issue etc
• Integration between SAP and RaRe and STA Tool
• Familiar with Configuration in Enterprise structure in Sales group, Sales office, and assignments.