ROHIT D. SHETHIYE

• Deliver executive-level support to the Chairman and Managing Director, overseeing complex schedules and confidential communication.
• Lead all administrative and back-office operations to ensure seamless daily functioning and operational continuity.
• Spearhead facility management operations—overseeing security, maintenance, housekeeping, and vendor services to ensure a productive, compliant work environment.
• Streamline procurement processes and vendor negotiations to optimize cost-effectiveness and service delivery.
• Act as the central coordinator for internal communications, cross-functional initiatives, and event execution.

Key Achievements:

• Revamped vendor and facility management protocols, resulting in a 20% increase in operational efficiency.
• Introduced new workflows to enhance meeting productivity and reduce administrative overhead.
• Played a pivotal role in managing high-level corporate events and internal leadership engagements.

• Delivered luxury service experiences in a fine-dining environment, upholding Ritz-Carlton’s globally recognized service excellence.
• Collaborated closely with kitchen and service departments to manage seamless table service, client expectations, and special event arrangements.
• Maintained financial accuracy through daily billing reconciliation and cash handling.
• Managed service recovery and feedback resolution in high-pressure, guest-facing scenarios, ensuring guest satisfaction and loyalty.

Key Achievements:

• Recognized by senior leadership for professionalism and guest rapport.
• Played a key role in executing multiple high-profile private dining experiences.
• Contributed to overall outlet revenue improvement through efficient service planning.