ROHIT GUPTA
Mumbai
Summary
Pursued continuous development opportunities to advance Events & Live Industry expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions. An operations professional with a Bachelor of Commerce (B.Com.) from the University of Mumbai, specializing in Accreditation and Events Operations. Demonstrates a strong commitment to excellence in operational management.
Overview
14
14
years of professional experience
Work History
Deputy Manager
BookMyShow
Mumbai
12.2012 - Current
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Assisted with planning and developing company initiatives and projects.
- Managed business functions, clinical services and programs to meet and comply with regulatory agencies' accreditation standards, program regulations and payer requirements.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Demonstrate exceptional client service through the cultivation of robust relationships and promptly addressing a wide range of client needs.
- Ensure steadfast compliance with industry standards for both operations and accreditation systems, upholding a commitment to maintaining regulatory adherence at all times
Senior Executive
Wipro Limited
Mumbai
06.2010 - 10.2012
- Operate the customer database from UK and managing and distributing work amongst the team.
- Managed the training needs of team members by conducting weekly target sessions, overseeing roster management, and providing regular briefings on new processes and policies.
- Oversaw and managed Inbound, Outbound, Chat, and Back-office processes.
- Accountable for overseeing comprehensive MIS reports and managing various projects.
Education
Bachelor of Commerce - Financial Accounting
K J Somaiya College of Arts & Commerce
Mumbai03-2009
Timeline
Deputy Manager
BookMyShow
12.2012 - Current
Senior Executive
Wipro Limited
06.2010 - 10.2012
Bachelor of Commerce - Financial Accounting
K J Somaiya College of Arts & Commerce