Rohit Joshi
Guest Services supervisor
Gurgaon
Summary
Dedicated professional committed to contributing to an organization that fosters growth and skill enhancement. Eager to leverage existing knowledge while embracing new challenges in a dynamic environment. Focused on continuous improvement and collaboration to drive success in personal development and organizational objectives. Seeking a role that aligns with a passion for learning and a desire to make a meaningful impact.
Overview
2026
2026
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sales Executive
AMERICAN EXPRESS
- I have done my Internship with AMERICAN EXPRESS for 6 Months in sales dept. Udyog Vihar, Gurugram, (Hr.) 122016.
- As a sales Executive for 6 Months.
Sr. Sales & Customer Service Executive
SPICEJET AIRLINE
10.2018 - 12.2021
- Worked with SPICEJET AIRLINE as a Sr. Sales & Customer Service Executive (October 2018 to December 2021)
- Ticketing Reservations.
- Sales.
- Flight Cancellation.
- Flight delay.
- Pilot Scheduling.
- Airport Operations and coordination.
- Customer Services.
- Flight Mis-connection
- IROP
- Broadcast flight information via Email, SMS and Automated Call.
Sr. Travel Consultant
DYNINNO INDIA
- Worked with DYNINNO INDIA as a Sr. Travel Consultant.
- As a Travel Consultant for U.S-based Travel Agency. (For 6 months).
- Assisting passengers in planning and booking travel arrangements around the world.
- Providing expert advice on destinations and ensuring a smooth and enjoyable travel experience.
- Promote travel packages and services to generate business.
Sr. Executive in OCC (Operation Control Center) Crew Training Dept.
INDIGO Airlines
02.2022 - 10.2022
- Worked with INDIGO Airlines as Sr. Executive in OCC (Operation Control Center) Crew Training Dept. (Feb'22 to Oct'22.)
- Schedule virtual and physical training for cabin crew such as FAM flight, DGR Training, Fire drill, AVSEC Training
- Plan Check Flight for Cabin Crew.
- Pilot Training includes JT-CRM, AVSEC, CRM, E-REF, Line, and Simulator Training.
- Coordinate with the training center and with the instructor to ensure all crew are present For the training.
- Coordinate with the transport team to ensure all cabin crew and pilots are picked up and dropped off.
- Update Competency card for cabin crew.
Guest Service Supervisor
CARNIVAL CRUISE LINE
03.2023 - 02.2025
- Last stint was working with CARNIVAL CRUISE LINE as a Guest Service Supervisor. (Mar'2023 to Feb 2025)
- Greet guests upon arrival, providing a warm welcome and guiding them through the check-in process efficiently.
- Demonstrate Safety Training.
- Plan drill timely manner every after 14 days onboard. (Full Abandon).
- Get ship Clearance from a port agent in every port and inform the caption.
- Assist with Medical debarkation (including Air evacuation).
- Handle guest inquiries and requests in person and via phone. offering prompt and courteous solutions.
- Process transactions for guest services, including room bookings, payments, and refunds, using the property management system.
- Manage and resolve guest complaints by taking appropriate actions to rectify issues and improve their stay.
- Conduct tours of the ship for new guests, highlighting amenities and services to enhance their experience.
Supervisor
Naruto Travels
04.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor's Of Arts -
IEC University
03.2019
Diploma - Aviation, Hospitality, Grooming, Personality Development, Communications, CRM & Travel
Frankfinn Institute of Air Hostess Training and Hospitality
Senior Secondary Examination - Commerce with Math
NIOS
10.2015
Secondary Examination - undefined
St. Solider Senior Secondary Public School
01.2012
Skills
- Active listener
- Strong verbal and written communication
- Athletic competitor
- Dedicated team member
- Enthusiastic team contributor
- Constructive outlook
- Strong team management skills
- Consistently on time
- Personal accountability
- Dedicated and accountable contributor
Performance analysis
Sales process optimization
Sales assistance
Certification
Galileo With A Grade. (Travel and Tourism)
Accomplishments
- MS-Office (Word, Excel, PowerPoint, Access, Internet), Microsoft Outlook.
- Participated in B.C.G.C Cricket Tournament 2010.
- Participated in M.M Cricket Tournament held at Gurugram 2011-12.
- Participated in the U.S.A PEARS DELHI DAREDEVILS Cricket Tournament held at Faridabad. 2013.
- I have played M.M Tournament held at Gurugram 2012-13 (Second Prize).
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge and I am ready to provide relevant documents as a proof when asked. (Rohit Joshi)
Timeline
Supervisor
Naruto Travels
04.2025 - Current
Guest Service Supervisor
CARNIVAL CRUISE LINE
03.2023 - 02.2025
Sr. Executive in OCC (Operation Control Center) Crew Training Dept.
INDIGO Airlines
02.2022 - 10.2022
Sr. Sales & Customer Service Executive
SPICEJET AIRLINE
10.2018 - 12.2021
Sr. Travel Consultant
DYNINNO INDIA
Diploma - Aviation, Hospitality, Grooming, Personality Development, Communications, CRM & Travel
Frankfinn Institute of Air Hostess Training and Hospitality
Senior Secondary Examination - Commerce with Math
NIOS
Secondary Examination - undefined
St. Solider Senior Secondary Public School
Sales Executive
AMERICAN EXPRESS
Bachelor's Of Arts -
IEC University
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