Rohit Kaundal
New Delhi
Summary
To pursue my interests, honing my skills through using technical and analytical knowledge by putting sincere efforts to achieve desired goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr Sales Operation Analyst
ORACLE
05.2023 - Current
- Partner with Sales leadership to ensure accurate forecasting, pipeline hygiene, and CRM data quality
- Subject matter expert for CRM integration and optimization efforts of multiple acquisition companies in their integration into Oracle systems
- Manage team of analysts to drive CRM best practices and reduce administrative burden on sellers
- Collaborate with Compensation and Finance teams to facilitate and audit sales credit allocation
- Enable pipeline creation and accurate deal qualification through lead routing and top-of-funnel analysis
- Analyze data and present findings clearly and concisely to executives to inform decision-making.
- Assisted in the development of annual budgets for the Sales Operations department, ensuring alignment with company objectives.
- Identified opportunities for process improvement within the sales operations, resulting in increased efficiency and effectiveness.
- Implemented data-driven forecasting models, improving accuracy in sales projections and resource allocation.
Sr Sales Operations Analyst
Lumiq.ai
12.2021 - 05.2023
- Data integrity and maintaining the ZOHO CRM data for objects Account, Contact, Opportunity, Lead, etc
- Product and Price verification from contracts over opportunities
- Evaluate the impact of operational strategies, processes, and improvements
- Creating technical documents, training materials, and solutions
- Experienced in collaborating with clients to map out their existing Business Processes
- Front-line/Tier-2 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, troubleshooting/resolving/responding to Cases as knowledge & experience allows, and calling out cases to ZohoCrm.com Administrators or other teams like Deal Desk where appropriate
- Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
- Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training efficiency of the Business organization
- Developed field & page layout customization for the standard objects and custom objects
- To perform daily audit/clean-up tasks to ensure overall data quality in Created and updated users, reports, and dashboards to track pipeline/stages for management visibility
- Managing internal Sales queries through Zoho CRM cases
- ZOHO CRM Helpdesk management (managing Salesforce user setups, accounts, contacts, and Lead conversions assignments)
- Run recurring MIS reports (daily, weekly, monthly, and quarterly)
- Support and cover team members' activities as and where required
- Maintain up-to-date procedure and escalation documentation
- Improve operational efficiency through proposing and implementing process enhancements
- Quickly understand requested ad hoc tasks and projects and perform the duties proficiently
- Implemented the HRMS Tools Like Zoho People, Zoho Recruit, Zoho Payroll, Zoho CRM, and Zoho Books For Invoicing And Sales Order
- Handling the GCP/AWS APN portal for Opportunity Update and raising Claim Related Request
- Supporting Delivery Team (Inhouse Portal) for Milestones Related Queries in which Data has to be provided from Zoho CRM.
Sr Account Governance Analyst
IHS Markit
03.2020 - 10.2021
- Sales support: Providing sales support for the complete sales cycle in Salesforce.com (SFDC) CRM, i.e., 'Lead management', 'Opportunity management', 'Account allocation' etc
- Also, to handle the internal sales team's queries through Salesforce.com (SFDC) cases
- Sales MIS & sales analytics: Run recurring sales MIS reports (e.g., regional sales performance, weekly sales performance against sales budget)
- Also, to undertake sales analytics on a demand basis
- Sales revenue recognition/crediting: To perform daily audits ensuring an overall high level of data quality in Salesforce.com for new, renewal & lost businesses & compliance with the Sales Revenue Recognition (SRR) policy of IHS Markit
- Salesforce.com CRM support: Managing accounts, contacts & user's database in Salesforce.com CRM as per standard process
- Also, to handle SFDC user queries (e.g., new user onboarding, password reset, etc.)
- To calculate, post, and manage sales figures and financial records (e.g., 'variable', 'new business', 'non-recurring new business', 'SAP Ids' etc.)
- Support and cover team members' activities as and where required
- Be the point of escalation for issue resolution in his/her respective shift
- Maintain up-to-date business process and escalation documentation
- Improve operational efficiency by proposing and implementing process enhancements
- Be able to quickly understand requested ad hoc tasks and projects and perform the duties proficiently
- Formulate and help implement effective business workflows and processes for various internal processes as required.
Asst Manager Sales Operation/Zoho CRM (Client Relationship Manager)
IIMJobs.com/Naukri.com
08.2018 - 02.2020
- Responsible for leading the central Sales Operations team to carry out sales forecasting, sales funnel management, manage and support deployment for the Go To Market Strategies involving the Field Sales Team
- Conceptualized and created Zoho CRM Dashboards to track Monthly achievement against targets for various KPIs to aid performance review
- The primary point of contact for the Sales Team, Marketing, Finance, and other departments for maintenance-related activities and effective sales strategies development that promote sales to new and existing customers
- Worked closely with the Marketing team to create, implement, and track successful marketing campaigns
- Worked closely with the Field Sales Team to inspect sales process quality, prioritize opportunities for improvement, and assists sales management in understanding process bottlenecks and inconsistencies thus facilitating an environment of continuous improvement.
RESEARCH ANALYST (ECONOMICS)
9 tentacle solution PVT LTD
01.2018 - 07.2018
- Analysis of local political and social economy for the constituency (Basavakalyan), Karnataka
- Collection, Collate, and analysis of data from interviews, and surveys from various specialized agency reports
- Insights from reports covering varied dimensions of Geopolitics, Labor markets
- Legislative interpretation of labor, health, economic, and social, for north Karnataka (BASAVAKALYAN).
Media Analyst
Prime Research PVT.LTD.
10.2016 - 08.2017
- Automotive Research: Tracking Online Media (Middle East & India) using RSS feeds according to specified requirements of clients; requires data scrubbing; Involves internet and conventional research
- Secondary Research and Analysis: Tracking and analyzing (Online, print, and broadcast India media) for Automotive content; Data scrubbing and Interpretation for report making process; coding the media content in lieu of getting insight-driven consultative reports on media performance
- Coding or the interpretation of media is done on various parameters defined as per the client's needs and on specific coding tools which include Prime Coding Direct, a software solution for analysis of the content
- Worked on Research tools like PCD to give output in the coding of automobiles industry data and provide reference reports to the senior management in the form of Statistical reports.
Education
Master in Economics -
Himachal Pradesh University
12.2016
Bachelor of Arts -
Himachal Pradesh University
12.2014
Higher Secondary Army School
12.2011
Skills
- MS Excel and PowerPoint
- Sales process optimization
- Data Analysis Expertise
- Business intelligence tools
- Sales funnel management
- Data Visualization Mastery
- Sales Analysis
- Sales Forecasting
- Oracle database
- Statistical Reports and data representation
- Zoho CRM, SFDC, OSC(Oracle Sales Cloud), DV(Data Visualization)
Accomplishments
- Gold Medalist in Economics in Masters.
- Represented Command Level in Hockey at School
- Have been an active participant in Debates, Elocutions, and Quiz competitions at College and School level
Emailaddress
rht.kaundal@gmail.com
Summerinternship
Associated with a Project for UGC on the Development Of Planning on Agriculture and Industrialization in the Indian Markets under (Dr. Ashok Tiwari)
Projectsandtermpapers
- Worked on Harrod Domar Model for Growth of Agriculture.
- Effect of country-specific factors on FIFA Rankings using STATA(Statistics).
- Analysis of the debate of the Destruction of handicrafts in the 19th Century and the development of Capitalism.
- Analysis of How our Wages are determined using STATA.
- Effect of the Green Revolution on the development of capitalism in Indian agriculture.
- Analysis of Literacy rates in India using STATA.
Passport
Yes
Personal Information
- Father's Name: Ranbir Singh
- Date of Birth: 11/13/1991
Certification
- Certified Oracle Cloud Infrastructure 2023 Certified Enterprise Analytics Professional, Oracle - December 11,2023
- Certified Oracle Sales Business Process Certified Foundations Associate Rel 2, Oracle - August 08,2023
Languages
English
Intermediate (B1)
Timeline
Sr Sales Operation Analyst
ORACLE
05.2023 - Current
Sr Sales Operations Analyst
Lumiq.ai
12.2021 - 05.2023
Sr Account Governance Analyst
IHS Markit
03.2020 - 10.2021
Asst Manager Sales Operation/Zoho CRM (Client Relationship Manager)
IIMJobs.com/Naukri.com
08.2018 - 02.2020
RESEARCH ANALYST (ECONOMICS)
9 tentacle solution PVT LTD
01.2018 - 07.2018
Media Analyst
Prime Research PVT.LTD.
10.2016 - 08.2017
Master in Economics -
Himachal Pradesh University
Bachelor of Arts -
Himachal Pradesh University
Higher Secondary Army School