Anuradha Lakshmi.
Summary
CARRIER OBJECTIVE Seeking a suitable position in a progressive, reputed organization in order to achieve results and attain professional growth in technical field, while embracing new technology & strategies to remain competitive in the market and thus giving the best to the Organization.
Overview
14
14
years of professional experience
1
1
Language
Work History
Sr. Executive - CRM (Sales & Operation)
M/s Inland World Logistics Pvt Ltd
Bangalore, Karanataka
09.2022 - Current
- Take care of fleet vehicles (Attached, Market and Company Vehicles)
- Arranging Route wise local deliveries and pickups
- Taking care of vendor bills
- Resolving all service issues and giving feedback to clients
- Preparing DRS & PRS (Delivery Run sheet & Pickup Run sheet)
- Generating E way bill
- Delivery followups
- Calling to the customer and fixing appointment with our sales team and taking followup till closer.
Sr. Executive
RCPL PVT LTD
09.2010 - 12.2021
- CRM
- JOB PROFILE
- Sending MIS Report to assigned clients on daily basis
- Resolving all service issues and giving feedback to clients
- Daily follow up for loads and sending load factor to Corporate on daily basis
- Co-ordination with Hub and branch team for sending vehicle for pick up on time
- 100% retention of assigned clients through regular follow ups, updates and feed backs
- Following up for Payment collection from assigned customers
- Collating and mailing and emailing invoices and statements
- Update and maintain various spreadsheets
- Assure all driver paperwork is properly processed
- Able to work under stress, in a high pace environment, which includes deadlines
- Able to work on windows 8 computer systems, understand basic spreadsheets, Google docs a plus
- Ability to learn and work proprietary software
Customer Service Associate
Ingenious Logistics Service Pvt Ltd
12.2010 - 04.2021
- Provide status reporting of team activities against the program plan or schedule
- Escalate issues which cannot be resolved by the team
- Provide guidance to the team based on management direction
- Maintain the SOP as per the company Norms
- Collecting MIS report from CS team and maintain the data month wise
- Sending Claims report to clients
- Payment reminder and payment follow up by the customer
- Arranging pick up as per pick requirement and ensure 100% pick up should complete on the same day
- On time bills submission of customer wise
- Service analysis and failure report on monthly basis
- Booking docket to Drs
- Customer handling
- Query about goods dispatch to delivery
Computer operator
Reliance Jio, Reliance Jio Infocom
01.2018 - 01.2020
- Allotting bins
- PO creation
- Invoice generation
- Goods Receipt Note
- Complete Inbound In-charge
Education
B.COM - undefined
Kuvempu University
2025
PUC - undefined
Malleshwaram Ladies Association College
1999
SSLC - undefined
Stella Maris High School
1996
Skills
- TECHNICAL SKILLS
- Operating System: Windows, Android
- Database: MS Access
- Others: MS Excel, MS PowerPoint, MS Word, Tally 9
- Application Software: SAP, IV CARGO, CLIX software
- Father:
- Mahadeva R Suvarna
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Nationality: Indian
Affiliations
Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
Ability to learn new technologies and techniques.
Highly flexible and adaptable performer.
Constantly looking out challenges, which would help achieve my personal & professional goal?
Strong Analytical, Problem solving, Interpersonal and Presentation skills and a quick learner. Adept in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
Ability to learn new technologies and techniques.
Highly flexible and adaptable performer.
Constantly looking out challenges, which would help achieve my personal & professional goal.
Strong Analytical, Problem solving, Interpersonal and Presentation skills and a quick learner.
Interests
Hobbies: , Drawing, Listening Music, Travelling, Cooking, Readings Books
Address: D/O Narasimha Murthy
NO:33/2, Ground Floor Near, Bheemeshwara Temple
Makali, Dasanpur, Hobli, Bangalore-562123 Drawing, Listening Music, Travelling, Cooking, Readings Books, Planting Trees Address: D/O Narasimha Murthy
NO:33/2, Ground Floor Near, Bheemeshwara Temple Makali, Dasanpur, Hobli, Bangalore-562123
Timeline
Sr. Executive - CRM (Sales & Operation)
M/s Inland World Logistics Pvt Ltd
09.2022 - Current
Computer operator
Reliance Jio, Reliance Jio Infocom
01.2018 - 01.2020
Customer Service Associate
Ingenious Logistics Service Pvt Ltd
12.2010 - 04.2021
Sr. Executive
RCPL PVT LTD
09.2010 - 12.2021
B.COM - undefined
Kuvempu University
PUC - undefined
Malleshwaram Ladies Association College
SSLC - undefined
Stella Maris High School
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