Rohit Kumar
Store Manager And Customer Experience Officer
Patna
Summary
Accomplished Retail Sales Manager offering over 6 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established 1 retailers. Positive team manager with record of high employee retention rates. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Manager
W
Patna
02.2017 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, hired and trained many associates to develop into productive team members with excellent product knowledge.
Customer Experience Officer
Bajaj
Patna
04.2014 - 01.2017
- Redesigned customer loyalty program to create more profitable traffic.
- Kept current on market and product trends to appropriately answer customer questions.
Education
Bachelor of Computer Applications - Computer And Information Sciences
I.G.N.O.U
Patna 01.2014 - 03.2017
Skills
Team Building
Training and mentoring
Sales expertise
Productivity maximization
Store presentation
Stock audits
Coaching and mentoring
Business development and planning
Territory Management
Additional Information
Gender : - Male
Date of Birth : - 14 Nov 1993
Marital Status :- Single
Language Known :- Hindi & English
Nationality :- Indian
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Retail Sales Manager
W
02.2017 - Current
Customer Experience Officer
Bajaj
04.2014 - 01.2017
Bachelor of Computer Applications - Computer And Information Sciences
I.G.N.O.U
01.2014 - 03.2017