Rohit Kumar

• Efficiently managed the full procurement lifecycle in SAP Ariba, from raising Purchase Orders (POs) to receiving and invoicing
• Streamlined daily facility operations and administrative workflows for the entire building, overseeing strategic scheduling, resource allocation, and team tasking to ensure peak operational efficiency.
• Streamlined plan administration processes by implementing efficient recordkeeping and tracking systems.
• Maintained professional relationships and worked cooperatively with cross-functional teams.
• Streamlined end-to-end onboarding for new hires by managing background verifications, documentation, and orientation scheduling and ensuring full compliance with TCS's global HR standards.
• Coordinated with the HR team to provide end-to-end resolution for employee grievances, maintaining a 100% closure rate for GHD tickets within established corporate SLAs.
• Managed all logistics for the project, including foreign client and senior leadership visits, boardroom setups, executive dining rooms for meals, security clearances, and office tours, to ensure a premium guest experience.
• Oversaw facility maintenance activities, coordinating repairs and conducting regular PPM activities of all the AMC vendors, which upgrades to create a safe and comfortable workspace.
• Managed vendor relationships to negotiate contracts, secure competitive pricing options, and ensure reliable service delivery.
• Managed ETMS administration in coordination with the transport unit, ensuring full SLA compliance, and real-time tracking for safe and timely employee transit.
• Directed daily facility operations and HSE compliance, integrating administrative workflows with safety protocols to ensure a secure, hazard-free, and high-efficiency work environment.
• Increased employee satisfaction by addressing concerns promptly and maintaining a supportive work environment.
• Directed all internal and external courier operations, ensuring the secure and timely dispatch of critical documents and assets, while maintaining tracking accuracy.
• Implemented effective communication channels between staff and administration, improving overall efficiency.
• Self-motivated, with a strong sense of personal responsibility.
• Learned and adapted quickly to new technology and software applications.
• Good communication skills, both verbal and written.
• AI Digital Transformation:
• Participated in the India–AI Impact Summit 2026, currently leveraging AI tools (Co-Pilot, ChatGPT, Claude) to streamline documentation and routine work.
• Generative AI Tools: Microsoft Copilot, ChatGPT, and Claude (used for automated drafting, meeting summaries, and data cleanup).
• Office Productivity: MS Office 365, Microsoft Teams, SharePoint.
• Enterprise Tools: Ultimatix (Timebox/GESS) and iON Platform. SAP - Ariba
• Documentation: Digital filing, AI-assisted report generation, and memo drafting

Core job responsibility:

Administration and HR:

• Admin in Onboarding: Pre-boarding Coordination, Workspace & Tech Setup, Scheduling, Documentation Management.
• Associate Engagement: Orchestrated large-scale team-building activities and corporate events, boosting morale and fostering a collaborative workplace culture.
• Associate health checkups: Coordinated with medical partners to organize on-site health check-ups and doctor visits for employees and vendor staff.
• Medical: Ensured the smooth running of the on-site First Aid Centre and Emergency Ambulance services, maintaining 24/7 readiness and complete safety compliance for all associates.
• Conflict Resolution: Acted as the primary point of contact for General Associate Issues, resolving grievances and policy inquiries with a focus on empathy, and timely closure.
• Operations & Compliance: Managed facility portfolios with a focus on cost reduction and error-free inspections, aligning departmental goals with TCS global objectives.

Foriegn Client visit :

• Project Foreign Client Visits: Managed end-to-end logistics for international guests, including luxury travel, hotel stays, and professional office tours.
• High-End Boardrooms: Fully prepared conference rooms for meetings, including premium decor, tech setup, and seating arrangements.
• Executive Dining Lunch : Coordinated high-quality lunches and catering for foreign delegates and senior leadership teams.
• Security & Compliance: Handled all visitor protocols, including security badges, health check-ups, and asset declaration form

Logistics Management Operations.

• Internal and External Dispatch: Managed the end-to-end flow of confidential documents, high-value assets, and project materials across domestic and international locations

.

Vendor and Contract Management (AMC):

• Vendor Oversight: Act as the primary point of contact for all AMC (Annual Maintenance Contract) vendors, including MEP, lifts, and fire safety systems.
• SLA Compliance: Monitor vendor performance against defined Service Level Agreements (SLAs), and conduct regular audits to ensure the quality of service.
• Contract Lifecycle: Assist in the selection, onboarding, and renewal process for various facility vendors, in coordination with the central procurement team.
• 
  

Security and Housekeeping and MST Operations.

• Security Supervision: Manage the deployment of security personnel across the facility, ensuring strict adherence to TCS physical security protocols.
• Facility Hygiene: Oversee daily housekeeping operations to maintain 100% cleanliness in office areas, labs, and common zones.
• Resource Allocation: Manage the inventory of housekeeping supplies, and ensure the availability of necessary equipment for site maintenance.
• MST OPERATIONS: Led a multi-skilled technician (MST) team in executing daily electrical maintenance and facility operations, ensuring 100% uptime for critical building infrastructure.

Canteen Management:

• Operations & Service Management: Oversee daily food and beverage operations, including EDR and Canteen cafeteria. Ensure the canteen is maintained in a hygienic condition, and operated effectively.
• Compliance & Safety:
• Enforce strict health and safety regulations, and food safety protocols (HACCP).
  Monitor food handling, storage, and preparation to prevent contamination.

Employee Transport Management (ETMS):

• Managed ETMS administration in coordination with the transport unit, ensuring SLA compliance, and real-time tracking for safe and timely employee transit.
• Leveraged the ETMS platform to automate end-to-end transport operations, including shift-based rostering, dynamic route optimization, and real-time cab tracking.

Emergency Response and Workplace Safety Management

• First Aid Centre Operations: Oversaw the daily running of the on-site Medical Centre, ensuring it was fully stocked, clean, and ready for any associates' health needs.
• Ambulance Readiness: Managed the 24/7 availability of the emergency ambulance, including regular maintenance checks, and fuel monitoring to ensure a zero-delay response.
• Staff Training: Organized regular first aid and CPR training sessions for the admin and security teams to improve overall workplace safety.

Billing, P.O., and Financial Administration.

• PO Management: Responsible for the creation and tracking of Purchase Orders (POs) for various services and site requirements through corporate ERP systems.
• Invoice Validation: Verify and process monthly billing for housekeeping, security, and AMC vendors, ensuring accuracy against delivered services.

BMS Room & Technical Infrastructure Management.

• · System Monitoring: Continuously monitor the Building Management System (BMS) to ensure optimal performance of HVAC, lighting, and power systems.
• Surveillance Management: Direct real-time CCTV surveillance across the campus, ensuring 100% coverage of entry/exit points, emergency exits, and high-security zones.
• Access Control: Overview of biometric and card-based access control systems to regulate personnel movement and prevent unauthorized entry into restricted areas.
  Log Maintenance: Overview of detailed digital and manual logs of equipment health, temperature readings, and incident reports.

Safety and Compliance (the "HSE" part)

• Risk Audits: Identifying hazards (fire risks, electrical leaks, or ergonomic issues).
• · Emergency Response: Leading fire drills, maintaining first aid, and evacuation planning.
• Statutory Compliance: Ensuring the building meets Fire NOC, and labor law standards.

Audit & Compliance Management

• Audit Readiness: Maintain 100% "Audit Ready" status for the facility by ensuring all statutory licenses, certificates, and floor registers are updated in real time.
• · Physical Verification: Conduct monthly physical verification of assets, housekeeping consumables, and security equipment against system records.
• · SLA Audits: Perform periodic audits of vendor performance (Security, Housekeeping, AMC) to ensure strict adherence to contractual Service Level Agreements.
• · Document Control: Manage the "Master Folder" for all site-related documents, including Fire NOCs, Lift licenses, and AMC service reports for ISO/Internal audits.
• · Non-Conformance (NC) Closure: Identify operational gaps during walk-throughs and ensure 100% closure of any audit observations within the defined Corrective Action (CAPA) timeline.
• · Statutory Compliance: Verify vendor PF, ESI, and labor law compliance documents before processing monthly service invoices

Cengage Learning K12- (NGLsync- Cengage)

. Macmillan Salesforce testing(Project)

• Collaborated with the QA team to test software quality through manual functional testing. Performed complete sanity testing, smoke testing, and regression testing, and reported bugs in the Jira reporting tool of the application.
• Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Operations:

• Manage strong relationships with external vendors, contractors, and service providers to ensure timely and cost-effective delivery of maintenance services.
• Ensure required staff strength is maintained at all time as agreed in the contract and coordinate with office and fill the vacancy if any shortage of manpower.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly To interface with internal customers and resolves problems.
• Managed vendor contracts for timely completion of various projects, ensuring quality work within budget constraints.
• Conducted regular audits on facility equipment and infrastructure to proactively identify any potential issues before they escalated.
• Evaluate support services, identifying needs, anticipating problems and developing corrective action plans.
• Managed vendor relations by negotiating contracts and monitoring performance metrics, leading to improved service quality across multiple areas of facility management.
• Organized regular staff meetings to discuss ongoing projects, operational challenges, and opportunities for improvement within the facility.
• Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly..
• Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
• Operated inspected and maintained all plant manufacturing facilities Performed maintenance duties as requested.
• Supervised maintenance staff and assisted with repairs Tracked repair and maintenance dates and services provided.
• To ensure checklists & logs to be updated & maintained as per the prescribed frequency in the maintenance procedure •
• Reporting and Documentation and Maintain accurate records, documentation, and reports related to property maintenance, expenses, and compliance activities.
• Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
• Updating MIS of the Administration team and Day to Day Maintenance of the data • Feedback and report upon completion of events and assigned works.
• Recruited Area supervisors and other Supporting staff teams according to company needs.
• Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
• Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
• Housekeeping and Outsourced Personnel Oversight and responsible for the planning of Housekeeping staff & to ensure availability of standby resources always
• Promoted a culture of teamwork within the housekeeping department by fostering open communication change
• Housekeeping Inventory. (Spares, stores, consumables etc) and the required stock is maintained at the site at all time. •
• Safeguarded building occupants by conducting routine safety inspections and addressing potential hazards proactively.
• Improved workplace safety by implementing and maintaining HSE policies and procedures and fire safety standards.
• Enhanced safety awareness among employees by conducting regular HSE training sessions.
• Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Marketing & Sales:

Building the brand through various promotion channels – Hoardings, sign boards, brochures, print media etc.

Taking feedback from dealers about the line of products for further improvements  Identifying and making new dealers in & across states to expand business opportunities

Logistics & Warehouse:

Stocking of finished products at warehouse. Building optimum inventory of all product mix

Stocking of raw material & semi-finished goods required for manufacturing finished goods  Proper supply of all packaging materials & labels in sufficient quantity  Timely dispatching of finished goods to dealers network according to their needs and ensuring the stock movement

Vendor Management:

Interacting with vendors for procurement of the raw material materials, thorough quality check before receiving, follow ups for orders Negotiating with various vendors for the rates and best payment term.

Business Development & Client Servicing

 Promoting company products to key buyers, ensuring their knowledge is updated and appropriate  Generating new business both in face to face meetings and over the phone  Developing and maintaining commercially productive relationships with both new and old clients  Identifying every sales lead and closing deals to increase revenue and profitability  Identifying the specific needs of customers, then creating bespoke solutions for them

Database Management  Developing and maintaining a database of entire dealer lists across the states  Quickly collate and priorities data from different sources  Completing all documentation and administrative records