Salesforce
Rohit Kumar
Team Lead
Patna,Bihar
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Detail-oriented team player with strong organizational skills. I have developed skills in prospecting, cold calling, data analysis, and customer relationship management, as well as team management, training, and quality assurance. I have received multiple awards for being the employee of the month, thanks to my hard work, dedication, and creativity. I enjoy working with different types of crowds and adapting to different situations. I am a team player and a dedicated leader who values collaboration, communication, and innovation. I am always eager to learn new things and take on new challenges.My goal is to help my team and my company achieve their objectives and deliver excellent results.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Lead
Markable Solutions
05.2022 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Monitoring the Productivity Target
- QA of Lead Generation Spreadsheets
- QA of Lead Generation Recordings
Market Research Analyst (Voice)
Markable Solutions
01.2019 - 05.2022
- Analyzed large volume of data to identify patterns, trends and correlations.
- Used software to evaluate and interpret data.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Summarized research, created primary data resources and identified secondary data sources.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Developed extensive knowledge of products and services to better assist customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Made average of 80-100 outbound and inbound calls per day.
- Provided information about available products and services, membership details, and purchase advantages.
- Utilized sales techniques to build customer interest and close sales.
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
Bachelor of Commerce - Accounting And Business Management
Babasaheb Bhimrao Ambedkar Bihar University
Mujaffarpur, Bihar 04.2001 -
Intermediate - PCM
D.G. Senior Secondary
Dumaria, Gopalganj, Bihar 04.2001 -
Skills
Performance Monitoring
Production Monitoring
Schedule Management
Trend Tracking
Marketing Knowledge
Quality Control
Client Engagement
Team Management
Data Management
Staff Education and Training
International Sales Support
Performance Evaluation
Team Training
Accomplishments
- Supervised team of 20 staff members.
Software
Hubspot
Hoovers
LinkedIn Sales Navigator
ZoomInfo
Power BI
Python
Certification
Internship Power BI, LUDIFU - Dec, 2022 - Mar, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Internship Power BI, LUDIFU - Dec, 2022 - Mar, 2023
12-2022
Team Lead
Markable Solutions
05.2022 - Current
Market Research Analyst (Voice)
Markable Solutions
01.2019 - 05.2022
Bachelor of Commerce - Accounting And Business Management
Babasaheb Bhimrao Ambedkar Bihar University
04.2001 -
Intermediate - PCM
D.G. Senior Secondary
04.2001 -