Rohit Kumar
Gaya, Bihar
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Tikko - Live Stream, video chat
06.2023 - 06.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Investigated customer complaints regarding product quality or service rendered.
Senior Process Executive
Availity India Pvt Ltd
Bengaluru
07.2019 - 05.2022
- I have resolved global issue in a team by analyzing inventories and working denials or acceptance of cases based on facts & figures.
- Ensured that performance parameters were met and exceeded within company's guidelines and policies.
- Provided training and guidance to staff members on company updates, new processes and trends.
Senior Process Associate
EqualizeRCM
Mysore
06.2017 - 04.2019
- Presented reports and solutions to clients and management team members with compelling communication style.
- Implemented new policies by applying knowledge of key legislation and organizational processes.
Process Associate
Omega Healthcare Pvt Ltd
Chennai
05.2015 - 01.2017
- Built Excel spreadsheets with formulas and pivot tables to collate and navigate large datasets.
- Enforced industry safety and quality regulations through rigorous audits and system enhancements.
Education
B.E. - Telecommunication
MVJ College of Engineering
Bengaluru, KA06-2014
Skills
- Performance reports
- Complaint Handling
- Customer Relationship Management (CRM)
- Operational enhancement strategies
- Customer service excellence
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Support Specialist
Tikko - Live Stream, video chat
06.2023 - 06.2024
Senior Process Executive
Availity India Pvt Ltd
07.2019 - 05.2022
Senior Process Associate
EqualizeRCM
06.2017 - 04.2019
Process Associate
Omega Healthcare Pvt Ltd
05.2015 - 01.2017
B.E. - Telecommunication
MVJ College of Engineering
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