Rohit Kumar
Associate General Manager
Gurgaon,Haryana
Summary
Results-driven Associate General Manager with 12+ years of experience in modular interiors, operations management, production planning, and customer experience. Proven expertise in leading end-to-end project delivery, driving operational excellence, optimizing processes, and managing cross-functional teams to consistently achieve business objectives. Experienced in overseeing large-scale operations, vendor management, production planning, logistics, quality assurance, and customer escalations while ensuring timely project execution and high customer satisfaction.
Adept at building high-performing teams, improving operational KPIs, implementing process improvements, and collaborating with design, sales, supply chain, finance, and installation teams. Recognized for strong analytical thinking, data-driven decision-making, stakeholder management, and the ability to resolve complex operational challenges in fast-paced environments. Passionate about delivering operational excellence, enhancing customer experience, and driving sustainable business growth.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Associate General Manager
Livspace
04.2025 - Current
- Developed and implemented strategic initiatives to drive customer engagement and satisfaction levels.
- Spearheaded budget management efforts, optimizing resource allocation for maximum return on investment.
- Streamlined processes to reduce operational bottlenecks, enhancing workflow across departments.
- Led cross-functional teams to enhance operational efficiency and improve project delivery timelines.
- Mentored junior managers, fostering professional growth and improving team performance outcomes.
- Collaborated with stakeholders to align organizational goals with market demands and client expectations.
- Analyzed market trends to identify growth opportunities and inform product development strategies.
- Facilitated training programs focused on best practices in project management and team collaboration techniques.
- Ensured regulatory compliance across all operations by staying informed on relevant laws and policies while implementing necessary changes.
Territory Manager
Livspace India Private Limited
03.2020 - 03.2025
- Customer Handling & Issue Resolution Actively listened to customer concerns, resolved issues quickly, and escalated critical matters to senior management when required.
- Stakeholder Relationship Management Built and maintained professional and effective working relationships with clients, vendors, and internal teams.
- Team Leadership & Performance Management Managed design and site delivery teams, monitored performance, and ensured timely completion of assigned responsibilities.
- Customer Handling & Issue Resolution Actively listened to customer concerns and resolved issues quickly.
- Project Reporting & MIS Prepared and maintained comprehensive project progress reports for clients and internal stakeholders to facilitate informed decision-making.
- Stakeholder Relationship Management Cultivated and maintained strong working relationships with clients, vendors, and internal teams to support project goals and collaboration.
- Project Analysis & Continuous Improvement Led projects and analyzed operational data to identify gaps and implement improvement opportunities.
Operations Lead
Livspace India Private Limited
06.2018 - 03.2020
- Turnkey Project Coordination Collaborated with internal and external stakeholders to manage turnkey projects across all phases, from initial planning to final handover.
- Project Planning & Execution Managed projects within defined scope, timelines, and budgets while ensuring high quality standards were met or exceeded.
- Scope & Timeline Management Coordinated project scope and ensured completion timelines were aligned with contract requirements.
- Vendor Management & Cost Control Verified technical aspects of vendor quotations and managed payment approvals, quality checks, and milestone-based work verification to ensure project compliance.
- Supply Chain & Delivery Tracking Coordinated and tracked materials across the supply chain, ensuring timely delivery to project sites to prevent delays.
- Drawing Review & GFC Coordination Audited drawings in coordination with QS and Design teams and ensured accuracy before converting them into GFC (Good for Construction) drawings.
- Client Communication & Reporting Maintained regular communication with clients, providing updates on project progress, risks, issues, and achievements.
- Knowledge Transfer & Onsite Coordination Conducted onsite Knowledge Transfer (KT) meetings with designers, vendors, and project management teams to clarify site conditions and align technical requirements among stakeholders.
Operations Head & Coordinator Manager
Quba Kitchens Pvt. Ltd.
04.2016 - 06.2018
- Project Execution & Monitoring Managed multiple sites simultaneously and ensured projects were completed within defined timelines by closely monitoring daily activities and resolving issues promptly.
- Client & Supervisor Coordination Coordinated communication between site supervisors, clients, and sales teams, providing regular updates on site status to enhance collaboration.
- Project Execution & Monitoring Oversaw multiple sites simultaneously, ensuring timely project completion by monitoring daily activities and swiftly addressing issues.
- Team & Labor Handling Led and managed large teams of supervisors and labor staff, maintaining productivity, discipline, and smooth workflow at sites.
- Team & Labor Handling Led large teams of supervisors and labor staff, fostering productivity and maintaining discipline to ensure efficient workflow at sites.
Production & Operation In Charge
Image Incarnate Brand Mechanic Pvt. Ltd
03.2014 - 03.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
M.A -
B.A - undefined
Skills
Stakeholder management
Team leadership
End-to-end project management
Process improvement & workflow optimization
Cost management & cost optimization
Vendor management
Workforce planning
Quality assurance
Risk management
Operational reporting
Timeline
Associate General Manager - Livspace
04.2025 - Current
Territory Manager - Livspace India Private Limited
03.2020 - 03.2025
Operations Lead - Livspace India Private Limited
06.2018 - 03.2020
Operations Head & Coordinator Manager - Quba Kitchens Pvt. Ltd.
04.2016 - 06.2018
Production & Operation In Charge - Image Incarnate Brand Mechanic Pvt. Ltd
03.2014 - 03.2016
Veer Kuwar Singh University - B.A,
Veer Kuwar Singh University - M.A,