Rohit Kumar Gupta

New Delhi

Summary

Cloud and DevOps enthusiast with a solid foundation in Linux, AWS, containerization, CI/CD pipelines, and infrastructure automation. Actively pursuing an executive postgraduate certification in cloud computing and DevOps from Indian Institute of Technology Roorkee in partnership with Intellipaat. Proven experience in customer service and technical support, showcasing strong analytical, troubleshooting, and communication abilities. Focused on leveraging DevOps methodologies to streamline deployment and optimize cloud infrastructure.

Overview

years of professional experience

Work History

Technical Support Associate

Tech Mahindra

Noida

10.2018 - 10.2019

Provided technical support for software and hardware issues to customers.
Installed, configured, and troubleshot hardware and software for end users, ensuring operational readiness.
Troubleshot connectivity problems for users across various devices, enhancing user experience.
Installed, maintained and repaired network software, components and equipment and integrated with existing system.
Recorded customer interactions and solutions in ticketing system to streamline support processes.

Customer Service Representative

Concentrix

gurgaon

04.2016 - 09.2018

Assisted customers with inquiries and promptly resolved issues to enhance overall service experience.
Engaged with customers to understand needs, resolve issues, and provide product information effectively.
Educated customers on product features and services offered.
Conducted follow-up calls to assess and improve customer satisfaction levels.
Developed strong customer relationships to encourage repeat business.
Processed orders and tracked shipments using company systems.

Education

Executive Post Graduate Certification in Cloud Computing & DevOps -

IIT Roorkee (in Collaboration With Intellipaat)

01-2025

Bachelor of Computer Applications - Computer Science

V.b.s.p.u

Jaunpur

07-2011

Skills

Version Control: Git, GitHub, Bash
Programming: Python, Shell
Cloud Platforms: AWS
Configuration Management: Ansible
Containerization: Docker, Kubernetes
Collaboration Tools: Jira, Confluence

Websites

LinkedIn-https://www.linkedin.com/in/rohit-gupta-79713a110/

Projects

Deploying Multi-Tier Website Using AWS EC2, AWS EC2, MySQL, HTML/CSS, Security Groups, Deployed a multi-tier website on AWS EC2 instances, set up a database that links to the RDS MySQL Database. The entire architecture is secured on VPC in highly secured, encrypted, and managed failover. It ensures high availability of the website, auto-scaling, and self-healing capabilities. The entire infrastructure is developed via python boto3 for automation and accessibility for orchestration by a coherent platform administrator.
Application Deployment Using CI/CD Tools, Jenkins, Git, Docker, AWS, Implemented a CI/CD workflow architecture and used Jenkins jobs to deploy a container on specific ports for different branches. Including the develop branch for testing the production on staging and the feature branch for developers to work. The docker file I created using Jenkins, Git, and Docker.
DevOps Infra Provisioning Automation, Terraform, AWS, Ansible, This project is an Infrastructure as a Code project to automate using terraform and configuration using Ansible. The project involved creating infrastructure as code (IaC) tools to automate the deployment of a scalable web application on AWS. The use of Terraform for resource provisioning and Ansible for configuration management ensured consistency and efficiency in infrastructure setup.
Architecture for New Employee Profile Database, AWS, DynamoDB, React/JS, API Gateway, A Python-based web application in Employee database and media storage application using the most prominently used AWS services such as AWS Lambda, DynamoDB, React/JS, etc. Application meant is hosted using Elastic Beanstalk for automated scalability. The application architecture has been designed considering the scalability, high availability, and security for the company's Employees. It can be accessed using domain names using Route53 and Freenom.

Timeline