Rohit Kumar, PMP, Six Sigma Black Belt

Domain: IT Infrastructure | Data center | Cloud Migrations
Geo : US | APJ| EMEA
Responsibilities:

• Directed major client engagements and monitored asset managements
• Introduced new systems of organization to streamline company changes.
• Increased COE content from 10 to 75% through effective client and theatre engagement.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed senior-level personnel working in marketing and sales capacities.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Tell Dell eNPS 100% till date YoY.
• Structured compensation and benefits according to market conditions and budget demands.
• Recruited top talent to maximize profitability.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Liaised between multiple business divisions to improve communications.
• Instructed senior leaders on appropriate employee corrective steps.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Fostered positive work environment through comprehensive employee relations program.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Examined quarterly financials to determine business operating capacity.
• Provided strong leadership to enhance team productivity and morale.
• Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
• Identified cost improvement changes and cost savings plans to increase company savings.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Recommended and implemented successful strategies to maximize revenue.

• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Maintained schedules to meet key milestones at every project phase.
• Communicated project plans and progress to key stakeholders and project contributors.
• Partnered with project team members to identify and quickly address problems.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Helped develop proactive and successful business policies to meet changing demands.
• Improved product development process by incorporating design for Six Sigma.
• Broadened improvement initiatives, troubleshooting problems for corrective action.
• Improved communication at all levels and transformed company culture into more productive atmosphere.
• Increased employee satisfaction and motivation through training classes, meetings and special workshops.
• Created and optimized records management strategies to coordinate and protect information.
• Restructured procedures through coordination with compliance director to create and execute projects.
• Produced detailed and relevant reports for use in making business decisions.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Self-motivated, with a strong sense of personal responsibility.
• Developed strong communication and organizational skills through working on group projects.