Rohit Pandey

As an Associate Technical Support Engineer at Red Hat, I specialize in providing expert troubleshooting assistance to customers worldwide on OCP and RHEL environments.

My role focuses on ensuring customer satisfaction by effectively resolving technical issues related to Red Hat OCP and RHEL products and services

Key responsibilities:

• Respond to customer inquiries and technical issues via various channels, including phone, email, and chat
• Planned and executed OCP cluster upgrades, patch rollouts, and disaster recovery testing, minimizing downtime and ensuring business continuity.
• Collaborate with cross-functional teams to escalate and resolve advanced technical problems
• Conducted OCP environment assessments and health checks; provided recommendations on improvements, performance enhancements, and architectural compliance.
• Advised on and supported the deployment and lifecycle management of OCP Operators, ensuring compatibility during upgrades and migrations.
• Participate in continuous learning to stay updated on Red Hat products and industry trends
• Authored and maintained technical documentation covering architecture design, configuration, incident response, backup, and recovery procedures for OCP clusters.
• Led the patch management and vulnerability remediation efforts for Red Hat OpenShift Container Platform (OCP), ensuring platform compliance with internal security standards and external regulations.
• Provided Level (1-2) support for OCP environments, handling advanced system administration, performance tuning, issue resolution, and change management activities.

• As a System Administrator at Active Infotech, I was responsible for managing and maintaining Linux-based systems to ensure optimal performance, security, and reliability
• My role involves troubleshooting and resolving system issues, implementing best practices for system management, and supporting a dynamic IT environment
• Optimized system performance for increased scalability and reliability through regular maintenance and updates.
• Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.